Business Support Co-ordinator

• Job grade: Other
• Contract type: Permanent
• Business area: MAPS - Customer
• Type of role: Administration / Corporate Support
• Working pattern: Flexible working, Full-time, Homeworking, Job share, Part-time, Compressed hours, Part year, Shift working
• Number of jobs available: 1

Location

138 Cauldwell Street, Bedford, MK40 1SU, United Kingdom

About the job

Job summary

Business Support Co-ordinator £29,000 per annum Bedford Permanent Hybrid Working

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Business Support Co-ordinator. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

Why This Role Matters

Guidance Services helps people across the UK access money and pensions guidance. Good business support helps the teams delivering these services stay organised, work well together, and keep important work on track.

As a Business Support Coordinator, you’ll provide practical support across Guidance Services. From coordinating projects and events to preparing communications and following up actions, your work will help colleagues focus on delivering services for our customers.

You’ll join a supportive team, working with colleagues across different service areas to respond to changing priorities and make day-to-day work simpler and more effective.

Job description

As part of the Business Support team, you’ll work on a wide range of tasks across Guidance Services. Your main responsibilities will include:

• Supporting projects and day-to-day activities: coordinating tasks, gathering information, maintaining records and following up actions and updates.
• Helping colleagues access business support: reviewing incoming requests, clarifying what is needed, and keeping colleagues informed of progress and agreed timescales.
• Supporting communications and engagement: drafting clear communications, creating surveys and polls, and bringing together feedback and responses.
• Coordinating meetings, workshops and events: arranging invitations, preparing materials, supporting logistics and recording agreed actions where needed.
• Preparing and maintaining information: creating and formatting documents, updating SharePoint content and keeping shared records and email distribution lists accurate.
• Providing operational and administrative support: working with managers and teams across Guidance Services to help with agreed tasks and requests.
• Improving ways of working: identifying practical improvements, sharing ideas, and helping the team provide consistent, reliable support.

You’ll work with your manager and teammates to agree priorities, manage deadlines and raise any issues that could affect delivery.

Person specification

To be successful in this role, you’ll need:

• Experience of providing business, administrative or coordination support.
• Strong organisational and time management skills, with the ability to manage different tasks, priorities and deadlines.
• Good digital skills, including experience using Microsoft 365 applications and the confidence to learn new systems.
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally with different audiences.
• Good attention to detail, with the ability to produce and maintain accurate information, records and documents.
• The ability to work well with colleagues across different teams and build positive working relationships.

Personal Attributes

• Proactive: able to take ownership of tasks and follow them through.
• Flexible and adaptable: comfortable responding to changing priorities and taking on different types of work.
• Collaborative: enjoys working with others and contributing to a supportive team.
• Practical and solutions-focused: willing to identify improvements and find simpler, more effective ways of working.
• Reliable and attentive: takes care over the quality and accuracy of their work.
• Positive and approachable: communicates professionally and builds constructive relationships with colleagues at all levels across the organisation.

Benefits

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

• Caring – for colleagues and the communities we support
• Connecting – building supportive, positive relationships
• Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

What We Offer

• 30 days’ annual leave plus bank holidays
• Pension (2:1 matched contribution up to 10%)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development

We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

• Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
• MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.

Job Reference: MaPS01362

Close Date: 09/11/2026

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We keep things simple, fair, and transparent:

Step 1: Submit Your ApplicationOpen: 23/10/2026 , Deadline: 09/11/2026

To apply, please submit the following documents:

• Your most up-to-date CV
• A cover letter (maximum 1,000 words). Please explain why you are interested in this role and why you believe MAPS is the right organisation for you. We would like to gain an understanding of your knowledge of MAPS, your professional and personal motivations, and what excites you about the opportunity to contribute to our mission. This is also an opportunity to tell us what is important to you in your career and why you feel you would thrive within our organisation

Step 2: Telephone InterviewBetween 23/10/2026 – 11/11/2026

If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:

• Discuss your experience in more detail
• Learn more about the role and our organisation
• Ask any questions you may have

Step 3: Final Stage InterviewHosted week commencing 16/11/2026

Successful candidates from the telephone interview will be invited to attend a remote interview over Microsoft Teams. This stage will include:

• A series of competency-based interview questions
• A task to be completed 30 minutes before the interview

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals

• nationals of the Republic of Ireland

• nationals of Commonwealth countries who have the right to work in the UK

• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the

Civil Service People Plan (opens in a new window)
and the

Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : sophie.rigney@reed.com
• Email : sophie.rigney@reed.com
• Telephone : sophie.rigney@reed.com

Recruitment team

• Email : sophie.rigney@reed.com

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