Business System Analyst
A Business System Analyst supporting Service Stream's Transport division from its Melbourne office, configuring and supporting the JAMS work-management platform, translating business requirements into workflows and reports, and managing testing, deployment and reporting (SQL Server, SSRS, Power BI). Office-based role with hybrid working offered.
- Compensation
- Not disclosed
- Location
- Melbourne VIC
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Business analysis
- Posted
Skills
Must have
- Experience configuring or supporting work management, field service or enterprise asset management systems
Nice to have
- Hands-on JAMS experience would be highly desirable but not essential
- Experience translating business requirements into workflows, forms, reports and system configuration
- Experience with SQL Server, querying, data validation and troubleshooting
- Ability to support testing, deployment, incident resolution and controlled change
- SSRS, Power BI, SharePoint Online, Power Apps or Power Automate experience would be highly desirable
- Tertiary qualification in Information Systems, Business, Engineering, Commerce or related discipline, or equivalent experience
- Relevant Microsoft, SQL, Power BI, business analysis or continuous-improvement training is desirable
Full description
We have a newly created opportunity for a Business System Analyst to join our growing ASX-listed company. You will support our Transport division with hands-on configuration, support and minor enhancements to our system. This role will be based out of our office in Melbourne across from Southern Cross Station.
About the role
In this role you will work closely with the Senior Systems Analyst and operational stakeholders, translating business requirements into practical, controlled system outcomes through process standardisation, system enablement and adoption.
Your key responsibilities will include:
- JAMS configuration and support - provide ongoing administration and support of the JAMS platform by maintaining system configuration, workflows, security and reference data, delivering minor system improvements and enhancements, and troubleshooting issues to ensure reliable and effective business operations.
- Requirements, testing and deployment - support the successful delivery of system changes by gathering and documenting business requirements, coordinating testing and user acceptance activities, managing defects and resolutions, and assisting with deployments, user communications and post-implementation review to ensure smooth adoption and operational outcomes.
- Operating model and standardisation - support the standardisation and optimisation of business processes by aligning JAMS configurations with requirements, reducing process variation and manual effort, improving data quality, and maintaining reusable documentation, process maps, training materials and system configuration standards.
- Reporting, integration and governance - support data integration, reporting and governance by developing operational reports and data extracts, managing JAMS interfaces and data quality processes, and ensuring compliance with access controls, privacy, cybersecurity, documentation and change-management requirements.
About you
You have experience in configuring or supporting work management, field service or enterprise asset management systems.
Our ideal candidate may have:
- Hands-on JAMS experience would be highly desirable but not essential.
- Experience translating business requirements into workflows forms, reports and system configuration.
- Experience with SQL server, querying, data validation and troubleshooting.
- Ability to support testing, deployment, incident resolution and controlled change.
- SSRS, Power BI, SharePoint Online, Power Apps or Power Automate experience would be highly desirable.