Business System Analyst
Business Systems Analyst at UNSW IT: works with university stakeholders (mainly in the student services domain) to gather requirements, document processes, shape solution design, and run system/integration testing and support. Tools mentioned include BPMN/UML, SQL, Power BI, and CRM/student systems. Hybrid role in Kensington, Sydney (2–3 days in office).
- Compensation
- A$132.4K / yr
- Location
- Kensington, Sydney NSW
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Business analysis
- Posted
Skills
Must have
- Tertiary qualifications in a relevant discipline or equivalent combination of education and professional experience
- Extensive experience in business analysis, systems analysis, or a related role in a complex environment
- Demonstrated experience in requirements gathering, process analysis, functional analysis, and solution support
- Experience supporting system and integration testing activities, including test design, execution, and defect management
- Highly developed stakeholder engagement and communication skills, with ability to influence, negotiate, and provide specialist advice
- Ability to work with autonomy and accountability, high attention to detail, and manage competing priorities
- Exposure to standard approaches to documenting business and system processes, such as BPMN, Flowcharting, UML models
- Strong analytical and problem-solving skills, including working through ambiguity and identifying constraints and edge cases
- Demonstrated ability to use contemporary digital tools, business analysis practices, and emerging technologies including AI
- Familiarity with Agile, Waterfall, or hybrid delivery methodologies
- Understanding of and commitment to UNSW's aims, objectives and values
- Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to relevant training
Nice to have
- Experience with enterprise systems or platforms such as student systems, CRM, or workflow tools
- Exposure to data analysis or reporting tools such as SQL, Power BI, or equivalent
Full description
- Full-time continuing role as a Business Systems Analyst, UNSW IT.
- Starting Salary $132,445 plus generous superannuation and leave loading
- Kensington, Sydney location, 2-3 days in the office, Hybrid working
About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world (QS top 20) and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
The Business Systems Analyst collaborates with stakeholders across the University to analyse business and functional needs, define system requirements, and support the delivery, operations and improvement of business systems, particularly within the student services domain. The role operates with a solid degree of autonomy and accountability, leading analysis activities, contributing to solution design, and supporting system testing and integration efforts. The position develops strong functional knowledge of the systems it supports and applies that knowledge to deliver effective and sustainable business outcomes.
Accountabilities:
- Lead stakeholder engagement to understand business challenges, gather requirements, and translate them into clear and structured outputs.
- Analyse and document business processes, identifying opportunities for optimisation and improved system utilisation across the university.
- Lead functional analysis for assigned systems, developing strong knowledge of system capabilities and dependencies.
- Drive and influence solution design by working closely with technical teams to ensure alignment with business needs.
- Plan and strategize system and integration testing activities, including test design, execution oversight, and defect management.
- Perform data analysis to support reporting, validation, and business decision-making, informing strategic and operational improvements.
- Apply critical thinking and sound judgement in analysis and testing by validating assumptions, identifying constraints, dependencies, risks, and edge cases, and proactively seeking clarification or additional information where required.
- Maintain key documentation including requirements, process flows, system artefacts, and testing outputs.
- Advise and guide system enhancements, vendor interactions, implementation activities, and practical collaboration with developers where required.