Business Systems Analysis Manager, Digital Workplace Solutions
- Compensation
- Not disclosed
- Location
- New York, NEW YORK, us
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor’s degree in business, information systems, computer science, communications technology, or a related field, or equivalent professional experience.
- 5+ years of experience supporting Digital Workplace, Corporate Communications, Internal Communications, Employee Experience, or related enterprise technology solutions.
- Demonstrated experience with digital workplace and communications platforms, including technologies such as intranet and web platforms, content management systems (CMS), email and campaign platforms,
- Experience translating business and employee needs into scalable technology solutions, including business and functional requirements, user stories, acceptance criteria, process flows, and solution re
- Experience contributing to digital product strategy, roadmaps, platform enhancements, and capability planning, with the ability to balance business value, user experience, technical feasibility, and d
- Strong experience partnering with business stakeholders, engineering teams, and technology vendors to evaluate solutions and guide products from discovery and design through implementation and ongoing
- Experience working in Agile product development environments, including requirements definition, backlog refinement, feature scoping, iteration planning, testing, and release readiness.
- Experience with Jira or similar product development tools used to manage requirements, user stories, features, backlogs, and development activities.
- Strong analytical and problem-solving skills, with the ability to navigate ambiguity, evaluate complex business and technology challenges, identify dependencies and trade-offs, and recommend practical
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear recommendations for both technical and non-technical audiences, including senior
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and workstreams in a fast-paced, cross-functional environment.
- Experience leveraging platform analytics, employee insights, and other data to evaluate digital experiences, identify opportunities, and inform product and solution decisions.
- Advanced proficiency with Excel and PowerPoint, with the ability to synthesize complex information into clear analysis, recommendations, and executive-level communications.
Full description
NBCUniversal’s Enterprise Business Solutions Team builds products and digital capabilities that support organizations across NBCUniversal. The team partners closely with engineering and business stakeholders to create cohesive, scalable, end-to-end solutions that improve how employees access information, communicate, and engage across the enterprise.
As part of the Enterprise Business Solutions Workplace team, the Business Systems Analysis Manager serves as a key Digital Workplace Solutions resource, partnering with Corporate Communications, Workplace stakeholders, Engineering, and enterprise technology teams to shape and optimize employee-facing digital experiences. The role provides expertise across digital workplace and communications technologies, including CMS and intranet platforms, web experiences, email and campaign technologies, event management solutions, employee engagement platforms, integrations, data, search, and emerging AI-enabled capabilities. Serving as a subject matter expert and strategic technology partner, the Business Systems Analysis Manager translates business and employee needs into scalable digital solutions, guides product and solution decisions, and helps ensure workplace platforms operate as an integrated ecosystem rather than standalone technologies.
Responsibilities:
- Serve as a subject matter expert for Digital Workplace and Corporate Communications technology, including intranet and internet solutions, content management systems (CMS), email and campaign platforms, event technologies, employee engagement tools, analytics, search, integrations, and emerging AI-enabled workplace capabilities.
- Develop a deep understanding of employee journeys, business processes, content needs, platform capabilities, data, and integrations to identify opportunities to improve the digital employee experience.
- Analyze complex and sometimes ambiguous business needs and translate them into clear solution requirements, experience recommendations, and technology capabilities.
- Help define product vision, strategy, roadmaps, capabilities, and success measures for key Digital Workplace products and services.
- Partner with Corporate Communications, Engineering and other technology teams to translate strategic needs into scalable, connected digital workplace solutions.
- Evaluate platform capabilities, integrations, data sources, technical dependencies, and solution alternatives to inform product and platform decisions.
- Translate business and employee needs into actionable artifacts, including business and functional requirements, user stories, acceptance criteria, data requirements, and integration requirements.
- Own and prioritize product requirements and backlogs based on employee and business value, platform strategy, dependencies, and stakeholder priorities.
- Facilitate solution design and working sessions across Corporate Communications, Engineering, operations, and business teams to establish requirements, resolve complex issues, and drive decisions.