Business Systems Analyst - Netsuite

About Stoney Clover Lane

Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and everyday life. We make organization interesting. Our goal is to become your #1 accessory brand and the best way to surprise and delight friends and family as your go-to gift purchase. At Stoney Clover Lane, creating a memorable guest experience is our North Star. No detail and no occasion is too small. You can find Stoney Clover Lane online, at select retailers and in our seven storefront locations.

Job Title: Business Systems Analyst – NetSuite
Location: New York, NY
Department: Technology

Report to: COO/CFO

Role Overview

Stoney Clover Lane is seeking a Business Systems Analyst to support and optimize NetSuite. This role will partner cross-functionally with Finance, Production, Operations, Retail Stores, Wholesale and Digital teams to support system enhancements, integrations, reporting, and process improvements.

The ideal candidate is solutions-oriented, highly organized, and comfortable working in a fast-paced environment while managing both technical and operational priorities.

What You’ll Do

• Serve as a key support resource for NetSuite, including upgrades, enhancements, user access and platform maintenance
• Assist users in a timely manner with tactical support inquiries (i.e. amending / creating saved searches)
• Gather and document business requirements while applying NetSuite knowledge for suggested improvements
• Build and maintain process and data flow documentation for technical processes and workflows
• Support business readiness by creating test plans and training documents for rollout
• Create and maintain standard suite of reports shared throughout organization (i.e. sales, budget to actual, inventory)
• Support business readiness by creating test plans and training documents for rollout
• Develop, test, and deploy NetSuite customizations and functionality enhancements
• Support software and hardware integrations including Shopify, RF Smart, Ship Junction, Joor, and SPS Commerce
• Assist with personnel onboarding and offboarding for equipment and application access
• Support end users alongside third-party managed support partners
• Automate and improve internal reporting
• Apply AI tactics and analysis using Claude to analyze large datasets support problem solving

What You Bring

• 5+ years of NetSuite support, administration or implementation experience
• Bachelor’s degree in Information Systems, Computer Systems Technology, Business, or related field
• NetSuite certifications appreciated, not required
• Experience developing workflows, dashboards, report writing and NetSuite customizations
• Solid understanding of NetSuite capabilities including AI application and SQL, Python or other programming appreciated, not required
• Experience developing workflows, dashboards, and NetSuite customizations
• Basic understanding of financial statements and inventory costing
• Ability to recommend system parameters to improve internal controls and data governance
• Strong understanding of retail business systems including POS and operational processes
• Experience partnering with Finance, Merchandise Planning and Production Teams from a technical perspective

Key Attributes

• Solutions-oriented with attention to detail
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proactive with a strong sense of accountability
• Ability to document a basic project plan in Excel and manage execution including stakeholder updates

Compensation & Benefits

• Hybrid schedule: 4 days in NYC midtown office and Friday’s remote
• Travel required to Brooklyn, NY and retail locations as needed
• Health, dental, and vision benefits for eligible employees
• 401(k) eligibility • Paid time off and company holidays
• Employee discount