Tquanta Technologies
Business Systems Analyst
Business Systems Analyst leading requirements discovery for CIAM (customer identity and access management) capabilities in a banking context — translating business needs into detailed user stories, acceptance criteria, process flows and API/integration specs, partnering with Product Owner, Engineering and QE in Agile. Key tech: Ping Identity, Transmit Security, MongoDB, OAuth/OIDC/SAML/LDAP, Jira/
- Compensation
- Not disclosed
- Location
- Bengaluru
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Business analysis
- Posted
Skills
Must have
- 5-10 years as Business Systems Analyst, Business Analyst, Systems Analyst or similar technology delivery role, preferably in banking/financial services
- Translate business needs into technical user stories, acceptance criteria, functional and non-functional requirements
- Experience in cross-functional Agile teams partnering with Product Owners, engineers, architects and QE
- CIAM knowledge: registration, authentication, authorization, SSO, MFA, passwordless, identity verification, account recovery, session management
- Working knowledge of OAuth 2.0, OpenID Connect, SAML, FIDO2/WebAuthn, REST APIs, JSON, LDAP
- Documenting system context, sequence, process and data-flow diagrams, integration requirements, API interactions, business rules, error scenarios
- Analyze complex systems, integrations and data dependencies; communicate clearly to business and technical audiences
- Understanding of banking cybersecurity, privacy, fraud, risk, accessibility, audit and regulatory expectations
- Strong facilitation, critical thinking, problem-solving, organization and written/verbal communication skills
- Bachelor's degree in business, computer science, IT, cybersecurity or related, or equivalent practical experience
- Ping Identity platforms: federation, SSO, authentication policies, OAuth/OIDC, token services (PingFederate, PingOne)
- Transmit Security: identity orchestration, authentication journeys, passwordless, identity verification, fraud-aware decisioning
- MongoDB: document data models, querying, customer profile data, indexing, data validation, secure data handling
Nice to have
- Direct experience delivering CIAM, IAM, cybersecurity, fraud prevention or digital banking capabilities
- Experience with behaviour-driven development and Given/When/Then acceptance criteria
- Experience with cloud platforms, microservices, event-driven architecture, API security, DevSecOps, observability
- Business analysis, Agile, Scrum, SAFe, cybersecurity or identity-related certification
- Experience supporting regulatory commitments, audit remediation, controls testing, production incidents or platform migrations in a financial institution
- Experience with process-modelling, API documentation and testing tools
Full description
Role Overview
The Business Systems Analyst leads requirements discovery and analysis for assigned CIAM capabilities, translating approved business needs into detailed functional and technical requirements, user stories and acceptance criteria. Working within the priorities and guardrails established by the Product Owner, the BSA collaborates closely with Engineering and Quality Engineering (QE) and has direct access to the Product Owner for timely clarification and decisions on business intent, scope and acceptance.
Key Accountabilities
- Partner with the Product Owner to understand product objectives, roadmap priorities, business value, scope and intended customer outcomes.
- Analyze approved business needs and document the resulting functional, technical and non-functional requirements for CIAM capabilities.
- Decompose initiatives, epics and features into clear, technically detailed user stories and acceptance criteria that are ready for Engineering and QE teams.
- Define end-to-end process flows, system interactions, business rules, data requirements, API behaviours, integration points, dependencies, security controls and exception scenarios.
- Ensure stories address successful journeys, alternate flows, error handling, access controls, auditability, privacy, accessibility, resiliency and performance expectations.
- Prepare and facilitate discovery sessions, requirements workshops, solution walkthroughs, backlog refinement and three-amigo discussions with the Product Owner, Engineering and QE; document decisions and escalate unresolved priority or scope questions to the Product Owner.
- Provide timely requirement clarification to developers and testers throughout design, build, testing and implementation.
- Collaborate with Engineering to validate technical feasibility, clarify integration and data requirements, and identify system impacts and dependencies.
- Collaborate with QE to confirm that acceptance criteria are testable, support test-scenario development, and resolve requirement-related defects or gaps.
- Maintain traceability from business requirements through stories, solution components, testing evidence and delivered outcomes.
- Support backlog readiness by identifying assumptions, open questions, risks, dependencies, sequencing needs and definition-of-ready gaps.
- Perform impact assessments across customer channels, authentication journeys, identity platforms, APIs, data stores, downstream applications and operational processes.
- Support sprint planning, demonstrations, user acceptance testing coordination, release readiness, implementation validation and post-release reviews; provide traceability and evidence to inform Product Owner acceptance decisions.
- Maintain accurate requirements and solution documentation in tools such as Jira and Confluence.