Business Systems & Insights Manager (eCommerce) (Senior)

ROLE SUMMARY:

CEAN is hiring a Business Systems & Insights Manager (eCommerce) to own the setup, optimization, and ongoing improvement of our business systems, analytics, and reporting. You'll build a scalable operating foundation across project management, communication, analytics, returns, and lifecycle marketing — and turn data into clear insights that drive better decisions.

Were looking for someone who thrives in a startup / fast-paced environment and is AI-first in how they work, constantly looking for ways to automate, simplify, and create clarity so the business runs extremely efficiently.

KEY RESPONSIBILITIES:

Business systems & automation

• Implement and manage project management workflows (e.g. Monday.com or similar)

• Set up and optimize internal communication systems (e.g. Slack)

• Evaluate, implement, and document new tools as the business scales

• Build automation-first workflows using native automations and AI tools

Analytics & reporting

• Build and maintain dashboards (e.g. Triple Whale or similar)

• Own weekly and monthly reporting cadence

• Translate data into actionable business insights

Returns & CX operations

• Configure and optimize returns workflows (e.g. Loop or similar)

• Track return reasons and identify operational or product improvements

eCommerce workflows

• Build and optimize workflows across Shopify and Klaviyo (or similar)

• Ensure workflows are scalable and well documented

REQUIRED EXPERIENCE:

• 4–7+ years experience in eCommerce operations, systems, or analytics

• Fast learner who can quickly master new tools

• Strong analytical and documentation skills

• Comfortable in startup, fast-paced environments

WORKING STYLE:

• Proactive and highly organized

• AI-first and automation-focused

• Strong ownership mindset