High School diploma or equivalent combination of education, training and experience such as a certificate in Community Social Services.
Approximately 1 year of experience, including lived experience, in recovery, recovery in substance use or co-occurring substance use, and/or mental health issues
Experience leading or participating in community groups
Experience providing one-on-one support in a relevant setting
Satisfactory completion of a criminal records check with vulnerable sector screening is required
Satisfactory completion of Tuberculosis Screening form is required
Satisfactory completion of Employee Immunization Record form is required
Satisfactory completion of Nonviolent crisis intervention (NVCI)
The Peer Support Worker provides supportive mentorship during the recovery and capacity-building of residents and alumni of the facility by engaging in their physical and mental health needs, as well as being a bridge between residents and other staff members. The Peer Support Worker has lived experience of substance use and/or mental illness and its treatment.
Responsibilities:
Works as a member of an interdisciplinary team to provide peer-based support and guidance to service recipients, including individual support, peer support and facilitating peer-based recovery groups, in accordance with pre-established goals and objectives.
Supports service recipients using motivational and supportive self-disclosure including the sharing of personal recovery experiences
Supports skill building, goal attainment, empowerment and recovery through peer mentorship
Provides emotional support.
Observes clients and their environments, and reports unsafe conditions and behavioural, physical, and/or cognitive changes to supervisor
Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information.
Accompanies clients on outings such as appointments, shopping, and leisure activities
Provide practical supports including site orientation, sharing and distribution of resource materials, assisting with the completion of forms and letters, and receiving/documenting complaints and ideas for improved service delivery
Provides input to case planning and goal setting
Meet operational needs a required, including the safety of the building and occupants
Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
Practice and encourage respects, trust, empathy, and integrity in interactions with residents
Develops and maintains positive and respectful relationships with co-workers and the multidisciplinary team
Performs other related duties as required or assigned
Qualifications:
High School diploma or equivalent combination of education, training and experience such as a certificate in Community Social Services.
Approximately 1 year of experience, including lived experience, in recovery, recovery in substance use or co-occurring substance use, and/or mental health issues
Experience leading or participating in community groups
Experience providing one-on-one support in a relevant setting
Satisfactory completion of a criminal records check with vulnerable sector screening is required
Satisfactory completion of Tuberculosis Screening form is required
Satisfactory completion of Employee Immunization Record form is required
Satisfactory completion of Nonviolent crisis intervention (NVCI)
First aid certification with CPR is required
Valid driver’s license is required
Skills & Knowledge:
Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
Strong critical thinking, decision-making, and problem-solving skills
Ability to perceive situational or other stressors that elevate risk and act proactively in response
Ability to engage and involve adults in support and learning activities
Demonstrated commitment to the social sector with a passion for the organization’s mission is essential
Competencies:Approach to Work
Demonstrates initiative, flexibility, adaptability and resourcefulness
Actively seeks and incorporates feedback to inform continuous self-improvement
Sets goals, creates and implements action plans, monitors progress, and evaluates results
Adeptly manages competing tasks and uses time efficiently and effectively
Job Knowledge & Quality of Work
High-degree of relevant and current job knowledge and skill
Consistently produces accurate, thorough, high-quality work in a timely manner
Builds and promotes a culture of health and safety in the workplace
Implements and enforces best practices in health and safety within the workplace
Judgement & Decision-Making
Models independent thinking and creativity
Demonstrates effective problem-solving skills
Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
Exercises sound judgment in the best interests of the organization
Communication & Interpersonal Skills
Expresses themselves clearly and professionally both verbally and in writing
Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
Has a manner, style and presence that makes a positive impression
Listens to and considers others’ views
Personal Leadership
Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
Fosters enthusiasm, energy and commitment
Takes responsibility for personal actions, performance and health
Is reliable and accountable; shows up on time ready to work
Teamwork & Collaboration
Effectively works with their colleagues to ensure organizational success
Champions positive working relationships with staff and external stakeholders
Supports an environment of openness, and champions teamwork and communication across programs
Leverages the expertise and experience of others for organizational success
Closing Details:Closing Date
Internal applications will be accepted until September 07th, 2026, 04:00 pm
“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.
External applicants will be reviewed after internal applicants have been reviewed and interviewed.
All qualified applicants are welcome to apply.
Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.
While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.