Café Team Member

Please note: this is a rolling vacancy, and due to the volume of applications we receive, only successful applicants will be contacted. We will contact you as and when there is a vacancy.

Job Title: Café Team Member

Based in: Luminary Bakery 71-73 Allen Road, Stoke Newington, London, N16 8RY

Reports to: Café Manager

Hours: Part Time / Full Time

Salary: £13.00 per hour

Job Purpose: To provide excellent customer service across the week through delivering high quality coffee and delicious in-house made baked goods.

KEY JOB RESPONSIBILITIES

CAFÉ TEAM MEMBER ROLE SPECIFICATION:

• Willing to develop to Barista level

• Food preparation

• Consistently providing a high quality of service and products for all customers by closely following café recipes and procedures

• £13.00 per hour

KEY RESPONSIBILITIES:

• Customer Service & Experience

• Be the friendly face of our café—always greet customers with a smile.

• Welcome and connect with every customer, creating a warm and inviting atmosphere.

• Provide excellent customer service by being approachable, attentive, and helpful.

• Maintain a calm and positive attitude, even during busy periods.

• Assist customers with their choices by sharing knowledge of food and drinks.

• Respond to customer needs, including explaining any service delays.

• Go the extra mile to exceed customer expectations.

Food & Beverage Preparation

• Assist in preparing a variety of food, snacks, and drinks to high-quality standards.

• Ensure food presentation is attractive and meets our quality expectations.

• Maintain high standards of cleanliness and hygiene in all food preparation and service areas.

• Strictly follow health, safety, and food hygiene regulations.

Café Operations & Efficiency

• Keep service counters well-stocked, clean, and organized.

• Ensure the café floor, service area, and stockroom are always tidy and efficient.

• Follow café policies for merchandising, ordering, restocking, rotating, and storing products.

• Assist with general cleaning duties in all areas of operation.

• Work efficiently as part of a team to maintain smooth service, especially during peak hours.

• Be willing to undertake back-of-house tasks at the request of the Café Manager.

Sales & Stock Handling

• Accurately process transactions when required.

• Assist with restocking café supplies and maintaining inventory levels.

• Actively engage with customers to promote sales and new menu items.

Opening, Closing & Safety Procedures

• Learn and confidently perform opening and closing duties.

• Adhere to all health and safety procedures, both when supervised and when working independently in the Café Manager’s absence.

• Ensure compliance with risk assessments and hygiene protocols.

JOB REQUIREMENTS:

NECESSARY:

• At least 1 year's serving experience in a cafe or restaurant

• Strong hospitality and customer service skills

• Ability to handle multiple tasks in a fast-paced environment

• Positive attitude and proactive approach in the workplace

• Committed to delivering great customer experience

• Willingness to switch between roles including food prep, cleaning, till service, and drinks

• Open to work weekends and be flexible with changing schedules

• Strong teamwork and communication skills

• Ability to maintain a professional attitude and uphold high standards

• Desire to contribute to the café’s growth and success

DESIRABLE:

• Level 2 Food and Hygiene Safety Certificate

PERKS AND INCENTIVES:

• Free barista coffee while on shift

• 50% discount off all on site food & drink while on shift

• 20% discount off online purchases @ www.luminarybakery.com

• Opportunities for training and professional development