CAGE VAULT CASHIER

Position Summary

Redeems slot machine vouchers and chips. Settles slot machine jackpots and cancel credit pay outs with Slot Floor team members. Creates and records W2-G and MTL transactions. Issues chip fills and credits to gaming tables. Safeguards bankroll. Check cashing and cash advance responsibilities. Operates a cash dispenser.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

• Redeems gaming chips and processes coins for customers in courteous and timely fashion ensuring excellent guest service.

• Validates and redeems slot machine vouchers.

• Validates and settles slot machine jackpots and CCPO’s (Cancel Credit Pay Outs).

• Creates W2-G, 1042s, and processes W-9 tax forms for jackpot payouts.

• Issues table chips filled and table credits to gaming tables.

• Processes customer checks, cashing applications to determine check cashing limits.

• Cashes customer’s paper and E-checks, credit and/or debit card cash advances.

• Responsible for making even exchanges of funds throughout shift at team member windows.

• Accurately records customer redemptions on the MTL (Multiple Transaction Log) and NIL (Negotiable Instrument Log) to comply with Title 31 regulations.

• Verifies all resort and Food & Beverage banks before issuing them to resort and F & B team members.

• Verifies all slot banks before issuing them to Slot Floor team members.

• Verifies all return banks and deposits.

• Counts and verifies casino, F & B, and resort team member’s tips.

• Verifies and prepares currency and coins for the Ticket Redemption Kiosks and cash dispensers.

• Verifies and safeguards their assigned bankroll.

• Uses currency counter and straps currency.

• Uses coin counters to count and verify coins.

• Sorts and stacks chips by denomination.

• Sells and records tournament entries.

• Redeems Free Play coupons for promotional and gaming chips.

• Disburses tournament, Poker Bad Beat and promotional cash and chip payouts.

• Issues and logs disbursement of slot ticket paper to Slot Floor Team Members.

• Counts and records accurately all currency, coin, vouchers and chips.

• Prepares appropriate paperwork in a timely and accurate fashion.

• Balances cash drawer with receipts and resolves any variances.

• Provides exemplary customer service as established by Sandia Casino’s customer service training.

• Executes all Cage/Vault Department’s internal controls.

• Responsible for balancing up to $250K daily cash drawer.

• Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

• Performs additional duties as necessary or assigned.

• Strives to achieve performance excellence through job knowledge, experience, and focus on continued learning to gain expertise with all job requirements.

• Adapts to changing circumstances and demonstrates willingness to support management with all business initiatives.

• Builds strong interpersonal skills by building a cohesive working relationship with team members and internal/external contacts, through collaboration and teamwork.

• Demonstrates a professional, knowledgeable, friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

• Must have excellent customer service skills.

• Must have basic math skills.

• Must have basic computer skills.

• Ability to operate 10 Key adding machine.

• Ability to count and sort coins and currency in large amounts.

• Ability to work under pressure with speed and accuracy.

• Ability to deal effectively and professionally with the public and casino team members.

• Knowledge of casino cash receipts and reporting requirements.

• Ability to work harmoniously and professionally with team members and supervisors.