Call Center Agent (100% Remote) **US ONLY**

JOB OVERVIEW:

● Customer Care Representative Full-Time

● Reports to Customer Care Team Lead

● 100% Remote -- work from home!

RESPONSIBILITIES:

● Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)

● Delivers quality customer satisfaction with every contact

● Meets key individual productivity metrics in line with department goals

● Displays understanding and follow through with policies and guidelines

● Communicate to management regarding issues

● Other duties as assigned

SKILLS:

● Strong verbal and written communication skills

● Fast typing speed (at least 50 wpm or above)

● Tech-savvy and a fast learner

● Customer-focused

● Ability to work under stress to achieve targets

● Previous experience with Zendesk is a plus

● College degree or equivalent preferred

EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:

● A desktop or laptop (2015 or newer, Mac or PC)

● A voice-capable headset, and a webcam to carry out training and work duties.

● Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.

● A (non-public) dedicated workspace that is free from noise or distraction