TASQ Staffing Solutions
Call Center Agent - Patient Care Navigator - Cebu
- Compensation
- Not disclosed
- Location
- Cebu, Philippines
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Support
- Posted
Must have
- - College-level education or Associate Degree
- - Strong communication skills
- - At least 1 year of experience in a BPO environment for inbound/outbound calls
- **Responsibilities:**
- - Answer inbound calls from injured workers and/or supervisors, greet callers positively and professionally to provide exceptional customer service, and promptly transfer calls requiring triage to the
- - Adhere to standard operating procedures, protocols, algorithms, and customer directives while collecting relevant information from injured workers or supervisors and offering the necessary informati
- - Input injured workers information into the Triage software application, ensuring it accurately reflects the details of each inbound/outbound call.
- - Engage in clear and effective verbal communication with callers, using appropriate questioning techniques and seeking clarification when necessary.
- - Understand and implement all client-specific directives as they arise during the call process, gathering or supplying information to injured workers and/or supervisors as instructed.
Full description
TASQ is seeking an English-speaking Patient Care Navigator to work on-site in Cebu City. The pre-screening interview will be conducted over the phone, so please ensure your line is available.
Start Date: May 5, 2025
Work Setup: On-site
Requirements:
- College-level education or Associate Degree
- Strong communication skills
- At least 1 year of experience in a BPO environment for inbound/outbound calls
Responsibilities:
- Answer inbound calls from injured workers and/or supervisors, greet callers positively and professionally to provide exceptional customer service, and promptly transfer calls requiring triage to the correct queue.
- Adhere to standard operating procedures, protocols, algorithms, and customer directives while collecting relevant information from injured workers or supervisors and offering the necessary information to the caller.
- Input injured workers information into the Triage software application, ensuring it accurately reflects the details of each inbound/outbound call.
- Engage in clear and effective verbal communication with callers, using appropriate questioning techniques and seeking clarification when necessary.
- Understand and implement all client-specific directives as they arise during the call process, gathering or supplying information to injured workers and/or supervisors as instructed.