Must have

Basic computer skills with experience in Microsoft Word, Microsoft Excel
Strong communication (verbal, listening, and written) and interpersonal skills
Must have ability to handle conflict positively
Strong sense of urgency
Must demonstrate strong problem solving, multi-tasking and critical thinking skills
Experience in call logging systems is preferred
Customer service-focused call center experience is helpful

Full description

Professionally represents Companies Mission and Values and the Brand during each customer engagement.
Answers inbound calls in a Call Center environment
Resolves and documents all customer contacts, inquiries, and concerns in the system.
Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner.
Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
Provides product information and project information, which could include recommending products to purchase and/or their effective use.
May perform other duties as assigned *

Basic computer skills with experience in Microsoft Word, Microsoft Excel
Strong communication (verbal, listening, and written) and interpersonal skills
Must have ability to handle conflict positively
Strong sense of urgency
Must demonstrate strong problem solving, multi-tasking and critical thinking skills
Experience in call logging systems is preferred
Customer service-focused call center experience is helpful