Full description

Client is seeking a phone specialist who will address and resolve agent and partner concerns.

If necessary, report your findings to the appropriate business areas to drive process and product enhancements.

•Respond to barriers to perfect service in a consistent fashion, adhering to all regulatory requirements and internal processing timelines and guidelines

•Collect, analyze and interpret trend information to address and resolve pre-enrollment inquiries and other Agent needs

Contractor will take 35-45 calls per day - Really skilled agents take up to 85 calls per day.

Comprehensive knowledge of customer service standards

Multi-tasking skills (i.e. typing while on the phone with an agent)

Previous call center or customer service experience

Job ID: 4517

$14/hr

Work schedule between 8am to 9pm

Client is seeking a phone specialist who will address and resolve agent and partner concerns.

If necessary, report your findings to the appropriate business areas to drive process and product enhancements.