Call center representative

Start/End Dates: 10/12/2015 - 4/11/2016Work Location: West Warwick RI-MLSTD-USA-00759Position: Administrative/Clerical - Call Center Rep

Job Description: The department hours are 8am – 11pm, so shifts would be 8 hours anywhere between those hours.

Training will be between 8am – 5pm – this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that.

This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products.

Provide service and information to customers regarding MetLife products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and MetLife; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Basic computer skills; Ability to “think out of the box” to generate innovative process improvements; Strong solid math and analytical skills; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred

Release Comments: The department hours are 8am – 11pm, so shifts would be 8 hours anywhere between those hours.

Training will be between 8am – 5pm – this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that.

This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products.

• passing a drug test

• verify work history

-verify education

• passing a criminal background check

• reliable transpiration

**If interested please contact meKristie Schneider 704-220-2318 ext: 3318