Call Center Representative

Job Summary:

The Call Center Representative is responsible for addressing inbound & outbound calls and ensuring the highest level of quality customer services to our client's patients.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

• Take Inbound and make outbound calls to new and existing customers from our PM system

• Meet or exceed daily call volume and production goals

• Build great rapport with client’s patients to ensure quality customer service

• Process transactions assigned as per the defined standard operating procedure.

• Meet or exceed the production & quality accuracy target/goals assigned.

• Plans, prioritizes, organizes, and completes work to meet established objective.

• Ensure the compliance of the company’s policies to cooperate with standards and procedures.

• Answer questions and resolve issues for consumers and clients timely and accurately.

• Perform other related duties as assigned.