Call Center Representative

Job Overview: We’re looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for troubleshooting IT and technical issues.

Essential Responsibilities:

• Receives Inbound calls from customers and branches to support all lines of business.

• Conducts outbound calls for troubleshooting with customers and email communications for follow up.

• Generates tickets and assign as needed to the appropriate branches, internal teams, or vendors for further assistance to complete requests.

• Provide excellent and professional customer service in a fast-paced environment at all times.

Primary Qualifications:

• Must have a High School diploma or GED equivalent.

• 1 - 2 years previous Call Center experience, preferred.

• Proficient in Microsoft Office and general computer navigation knowledge

• Experience with hardware/network troubleshooting, preferred.