Capabilities & Intake Manager @NET-A-PORTER @MRPORTER

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.

Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.

NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

We are seeking a Capabilities & Intake Manager to join the Site Operations Team. This role serves as the central strategic "voice of the business" for future-state feature exploration, capability enhancements, and roadmap prioritisation across NET-A-PORTER and MR PORTER.

Sitting at the intersection of commercial strategy, site operations, and digital experience, this role is responsible for establishing business intake governance, running prioritisation forums with senior stakeholders, defining business requirements, and driving the feature backlog before handing off to Product and Engineering teams.

Reporting directly into the Head of Site Operations & Delivery alongside QA and Incident Management, and working in close partnership with Site Trading, Product, Engineering, Content, Personal Shopping, and Customer Care teams.

Location: Our Westfield office in Shepherd’s Bush
Reporting into: Site Trading Director
Working Hours: 37.5 hours per week (4 days in office)
Team: Site Trading
Level: Senior

Besides a competitive salary, we can offer you:

• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working

Here’s a breakdown of some of the things you’ll be doing:

• Design, own, and lead the central intake process for business feature requests, site capabilities, and operational tooling enhancements across all business departments.
• Facilitate regular prioritisation forums and collaborative discovery workshops and hackathons with senior business leaders across Trading, Marketing, Personal Shopping, Customer Care, and Operations to review feature intake, evaluate commercial value, and establish roadmap consensus.
• Translate big-picture commercial opportunities—such as brand curation versus revenue balancing, AI fashion co-pilots, regionalization, size/fit integration, and unsold inventory strategies—into clear, structured business requirements documentation and user scenarios.
• Own and curate the internal business feature backlog and prioritisation framework, ensuring commercial impact, brand guidelines, and operational trade-offs are clearly evaluated prior to technical handoff.
• Partner closely with Product Managers, Technical Leads, and Engineering teams during early discovery phases to represent business interests, challenge scope, and establish business success criteria without solutionising code.
• Collaborate with Site Operations and trading teams to define operational readiness criteria, training needs, and change management strategies to ensure seamless adoption of newly released capabilities.
• Oversee post-launch feature impact alongside business owners, tracking adoption, commercial outcomes, and operational learnings to continuously refine future backlog priorities.

Metrics you are responsible for:

• Senior stakeholder alignment velocity and satisfaction across intake forums.
• Quality, completeness, and sign-off rate of business requirements prior to Product and Engineering handoff.
• Prioritisation efficiency and backlog health, measuring cycle time from business concept to roadmap entry.
• Business user adoption rate and operational readiness across newly introduced features and tools.
• Realization of commercial KPIs and post-launch feature impact against business case objectives.

The type of person we are looking for:

• Senior experience in digital product management, business analysis, site operations, or strategic capability delivery within a complex, large-scale luxury or e-commerce environment.
• Strong strategic and commercial acumen, skilled at evaluating complex trade-offs such as brand curation versus conversion, automated personalisation versus manual merchandising, and customer privacy versus tailored experiences.
• Exceptional senior stakeholder management, workshop facilitation, and influencing skills, with proven experience driving consensus across senior commercial, trading, and operational leadership.
• Expertise in framing ambiguous business problems, running discovery hackathons and ideation sessions, and drafting comprehensive business requirements documentation.
• Deep understanding of digital customer journeys, search and recommendation tooling, CMS and PIM workflows, and retail operational processes.
• Self-directed leader comfortable operating at a senior level as an individual contributor without direct reports, acting as the primary advocate for business needs across tech and operational teams.

From the moment you join LuxExperience, we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

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LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

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If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

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Experience Level: AssociateWorkplace Type: Hybrid