Capacity Planning Manager

This position designs and drives the long-term capacity framework that aligns transaction demand, service level commitments, productivity standards, and operating budgets. Acting as a critical advisor to senior Finance and GSC leadership, the role ensures operational scalability, cost discipline, and service excellence through forward-looking workforce modeling and performance analytics.

The mandate extends beyond planning—this leader embeds data-driven decision-making into daily operations, anticipates risk, and enables sustainable optimization across Record-to-Report (R2R), Procure-to-Pay (P2P), Order-to-Cash (O2C), FP&A, Tax, and Statutory functions.

Enterprise Workforce Strategy**

• Develop and govern rolling 12–18 month capacity models aligned to - business growth, transitions, and transformation initiatives
• Convert volume forecasts and process complexity into optimized FTE requirements.
• Design peak-load coverage strategies for critical financial cycles (month-, quarter-, and year-end).
• Maintain optimal utilization thresholds while mitigating service and cost risks.**

Demand Forecasting & Scenario Modeling**

• Lead advanced analytics on historical workload trends, seasonality, and growth patterns.
• Model operational impact of system implementations, automation initiatives, entity migrations, and scope expansion.
• Deliver actionable capacity risk assessments and mitigation strategies to leadership.

Productivity & Cost Optimization

Establish and maintain process-level productivity baselines and benchmarks.
Monitor SLA adherence, backlog trends, and capacity gaps to prevent service degradation.
Quantify FTE impact of automation, robotics, and process redesign initiatives.
Drive structural efficiency improvements to reduce cost-per-transaction while protecting quality.**

Governance, Reporting & Executive Insight**

• Own the enterprise capacity dashboard suite, including utilization metrics, demand-supply gaps, backlog aging, and hiring pipeline tracking.
• Lead monthly capacity governance reviews with senior GSC stakeholders.
• Support annual operating plan development and headcount strategy.
• Provide decision-ready analytics to the GSC Managing Director and CFO.**

Financial Alignment & Investment Planning**

• Ensure workforce plans align with approved operating expenditure frameworks.
• Build robust financial models to support hiring, outsourcing, staff augmentation, and automation investment decisions.
• Develop cost scenarios and sensitivity analyses to inform executive strategy.**

Stakeholder Leadership**

• Serve as the central authority for capacity governance across Finance Operations.
• Partner closely with Tower Leads and HR on hiring timelines, ramp curves, and scenario planning.
• Influence cross-functional leaders through data-backed recommendations and risk visibility.**

Key Deliverables**

• Dynamic enterprise workforce capacity model
• Real-time operational performance and backlog dashboards
• Monthly capacity governance reporting for executive leadership
• Annual headcount and hiring roadmap
• Peak coverage and risk mitigation strategy
• Productivity baseline and automation impact tracking framework**

Candidate Profile**

• Bachelor’s degree in Finance, Business, Engineering, Analytics, or a related discipline.
• 6–10+ years of experience in workforce planning, capacity governance, or Finance Shared Services operations.
• Advanced financial modeling and Excel expertise; strong command of data analytics.
• Experience with ERP platforms such as SAP, Oracle, or Dynamics 365 preferred.
• Proficiency in BI tools (e.g., Power BI) and dashboard development is advantageous.
• Deep understanding of SLA-driven operational environments.