L2 support engineer at NTT DATA maintaining mission-critical hospital cardiology systems (ECG, EP, Cath Lab, echo, telemetry): troubleshooting incidents, monitoring DICOM/HL7 integrations and devices, and coordinating with clinicians and vendors. Requires 5-8 years with cardiology PACS/CIS, DICOM, HL7, Windows Server, and SQL.
Compensation
$68.1K–$118.2K / yr
Location
Frisco, TX, US
Work setup
Hybrid
Seniority
Not specified
Employment
Not specified
Experience
5+ years
Category
It support
Posted
Skills
accessibility
ai
cloud
data-ingestion
hl7
networking
root-cause-analysis
sql
windows-server
Must have
5-8 years of relevant experience
Cardiology Information Systems (CIS)
Cardiology PACS
DICOM
HL7
Healthcare Interoperability Standards
Clinical Workflow Management
Application Support and Administration
ECG/EKG workflows
Electrophysiology (EP) procedures
Cath Lab operations
Echocardiography
Holter monitoring
Cardiac imaging workflows
Structured cardiology reporting
Windows Server administration
Networking fundamentals
SQL database troubleshooting
Interface engines
DICOM routing
HL7 messaging
Application performance monitoring
Device connectivity troubleshooting
Nice to have
Bachelor's degree in Computer Science, IT, Biomedical Engineering, Healthcare Informatics, or related discipline
Experience supporting enterprise cardiology systems in hospitals, healthcare providers, or integrated delivery networks
Full description
Req ID: 391441
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Cardiology Application Support Engineer - L2 to join our team in Frisco, Texas (US-TX), United States (US).
We are seeking an experienced Cardiology Application Support Engineer (L2) to provide advanced support, administration, monitoring, and maintenance for mission-critical cardiology applications and cardiovascular information systems. The role requires expertise in cardiac diagnostic workflows, cardiology imaging platforms, device integrations, interoperability standards, and healthcare application support.
The candidate will be responsible for ensuring the availability, performance, and reliability of cardiology systems supporting ECG, Electrophysiology (EP), Catheterization Labs (Cath Lab), telemetry, cardiovascular imaging, and reporting workflows. The role involves close collaboration with clinicians, application vendors, infrastructure teams, and healthcare stakeholders to support patient care operations.
Key ResponsibilitiesIncident & Problem Management
Investigate, troubleshoot, and resolve L2 incidents impacting cardiology applications and cardiovascular workflows.
Provide timely resolution of production issues while meeting defined SLA and operational targets.
Perform root cause analysis (RCA) for recurring application, integration, and data-related issues.
Lead major incident troubleshooting and coordinate with vendors, infrastructure, and clinical teams for rapid restoration of services.
Identify trends and implement preventive measures to improve system stability.
Application Monitoring & Maintenance
Monitor the health, performance, and availability of cardiology applications and interfaces.
Proactively monitor integrations, batch jobs, data synchronization, and device communications.
Perform routine maintenance activities including:
Application health checks
Service monitoring
Performance tuning
Patch validation
Version upgrades
Configuration management
Ensure system uptime and business continuity for critical cardiology workflows.
Stakeholder & Vendor Coordination
Serve as the primary liaison between clinical users, business stakeholders, IT teams, and application vendors.
Cardiology Application Support Engineer - L2 at careers-inc.nttdata.com (Frisco, TX, US) — aijobsearch
Coordinate issue escalations and resolution activities with third-party product vendors.
Gather and document enhancement requests and support application optimization initiatives.
Provide technical guidance and support for regulated healthcare workflows and clinical operations.
Cardiology Domain ResponsibilitiesCardiology Informatics & Clinical Workflow Support
Support end-to-end cardiac diagnostic workflows including:
Electrocardiography (ECG/EKG)
Electrophysiology (EP)
Cardiac Catheterization (Cath Lab)
Echocardiography
Telemetry Monitoring
Remote Cardiac Monitoring
Troubleshoot workflow issues impacting clinicians, cardiologists, and technicians.
Cardiology Imaging & Connectivity
Support cardiology PACS and cardiovascular imaging systems.
Manage DICOM imaging workflows, study acquisition, routing, storage, retrieval, and archiving.
Support waveform acquisition and management across cardiology devices.
Troubleshoot modality connectivity issues and device communication failures.
Ensure successful ingestion and processing of data from diagnostic devices.
Integration & Interoperability
Support integration of cardiology applications with:
Bachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related discipline.
Experience supporting enterprise cardiology systems in hospitals, healthcare providers, or integrated delivery networks.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
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