Carl Zeiss - Senior Software Engineer - Strategic Portfolio Management

About the job :Roles & Responsibilities :

• Responsibility for implementing and operating the supported solutions within the DevOps team.

• Ensuring implementation that stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements.

• Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle.

• Responsibility for the security of the products and solutions to be supported.

• Close collaboration across teams and products with other ServiceNow product teams.

• Active contribution as a central part of the DevOps product team, including the integration of connected products and systems.

• Use AI technologies to fulfill role responsibilities, improve development, automate tasks, and enhance efficiency and quality.

• Explore, evaluate, and empower the adoption of new AI technologies within the product team and the broader ServiceNow platform.

• Design and develop ServiceNow SPM (ITBM) solutions across Demand, Project, Portfolio, Resource, and Financial Management.

• Translate business requirements into scalable and sustainable technical solutions.

• Continuously improve SPM processes, governance, and data models.

• Integrate SPM with enterprise systems using standard integration technologies (REST/SOAP).

• Leverage AI capabilities (e.g., Now Assist) and supporting tools to enhance automation, efficiency, and developer productivity.

Education & Work Experience :

• Completed a degree in computer science.

• 5+ years of professional experience and proven success as a ServiceNow Developer.

• Strong hands-on experience in Strategic Portfolio Management (SPM / ITBM) modules including Demand, Project, Portfolio, Resource, and Financial Management.

• Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles.

• In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.

• Solid experience in designing and implementing integrations (REST/SOAP/PowerShell).

• Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies.

• Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation.

• Basic knowledge of AI technologies and their practical application.

• Basic understanding of AI ServiceNow platform capabilities (Now Assist).

• Experience as a full-stack developer is helpful but not required.

• ITIL Foundation level and project management certification are advantageous.

Requirements :

• 5+ years of work experience with ServiceNow

• 5+ years of work experience with ITIL