Legal Intake Specialist | Case Consultant

Rutter Mills LLP, a leading personal injury law firm in Hampton Roads, is seeking a committed and client-focused Case Consultant to join our Front End Department. This role plays an important part in the firm’s success and reputation by serving as a first point of contact for potential clients and helping create a professional, compassionate, and positive intake experience.

Schedule: Full-time Monday through Friday 9:00 - 5:30

Location: On-site in downtown Norfolk, Virginia

About the Role:

Are you a highly committed individual seeking a career in the legal industry? Our Front End Department offers a unique perspective into the firm and plays a critical role in its success and reputation. As the face and voice of Rutter Mills, Case Consultants create positive first impressions and support current and potential clients through the intake process with professionalism, empathy, and attention to detail. We are seeking someone who thrives in a fast-paced, team-oriented environment and is committed to exceptional client service. The ideal candidate is great on the phone, personable, and an empathetic, attentive listener.

• Manage incoming and outbound calls with warmth, accuracy, and exceptional client service
• Conduct new client intakes for designated case types, helping ensure a seamless and supportive experience
• Collect, verify, and document client information with a high level of accuracy and attention to detail
• Perform data entry and maintain organized, accurate records
• Communicate effectively with current and potential clients, referrals, walk-ins, and team members
• Assist with front-end client support and help ensure timely follow-up throughout the intake process
• Balance multiple responsibilities in a fast-paced, team-oriented environment
• Follow firm procedures and maintain confidentiality in all interactions

• Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to others.
• Previous sales experience preferred, with the ability to build rapport, understand client needs, and guide conversations effectively.
• Ability to work independently and as part of a team.
• Ability to manage multiple priorities and adapt to changing demands professionally.
• Bilingual a plus!

Rutter Mills LLP is a well-established and highly regarded personal injury firm with offices throughout Hampton Roads. Our Front End Department plays a vital role in the firm’s success and reputation, serving as the first point of contact for many current and potential clients.

We are also committed to giving back to the community through partnerships with local nonprofits and youth sports organizations, contributing time, resources, and support to the communities we proudly serve.

As our firm continues to grow, this role offers strong long-term career potential, including opportunities for professional development, increased responsibility, and advancement within the firm.

Benefits Include:

• Paid Time Off
• Health insurance
• 401(k) after 1 year
• Free parking
• Professional development assistance

**Apply today to join a firm where your work directly impacts client outcomes and case success.

Staffing Agencies:** Rutter Mills manages recruitment internally and does not accept unsolicited candidate submissions or recruiting services from staffing agencies or third-party recruiters. Please refrain from contacting our firm regarding open positions.