Case Management Supervisor

Full-time Exempt (Salaried)

Position Title: Case Management Supervisor

Department: Case Management

Reports To: Administrator/ CNO

Job Summary:

The Case Management Supervisor oversees the daily operations of the case management team in a Long-Term Acute Care Hospital. This role ensures that patients with complex, medically intensive needs receive timely admission review, appropriate level-of-care determinations, effective utilization management, and safe, well-coordinated discharge planning. The Supervisor balances clinical quality, regulatory compliance, payer requirements, and length-of-stay goals while providing leadership, coaching, and support to the case management team.

Essential Duties and Responsibilities:Team Leadership and Supervision

• Supervise, schedule, and evaluate case managers, social workers, and utilization review staff
• Assign caseloads and adjust staffing to meet census and acuity needs
• Conduct new-hire orientation, competency validation, and ongoing education
• Provide coaching, performance feedback, and corrective action as needed
• Serve as a clinical resource and escalation point for complex or difficult cases
• Foster a collaborative team culture and support staff retention and engagement

Admission and Utilization Management

• Oversee pre-admission screening and referral review to confirm patients meet LTACH clinical criteria (e.g., InterQual or MCG)
• Ensure timely initial authorizations, concurrent reviews, and continued-stay reviews with payers
• Manage payer denials, peer-to-peer requests, and the appeals process
• Monitor compliance with the CMS LTCH Prospective Payment System (PPS) site-neutral payment criteria and the 25-day average length-of-stay requirement
• Track observation of Medicare short-stay outlier and high-cost outlier thresholds

Discharge Planning and Care Transitions

• Ensure every patient has an individualized, interdisciplinary plan of care with a documented discharge plan beginning at admission
• Oversee safe transitions to home, home health, skilled nursing, inpatient rehab, acute care, or hospice
• Coordinate with physicians, nursing, respiratory therapy, therapy, pharmacy, and families in regular interdisciplinary team (IDT) meetings
• Address barriers to discharge, including placement, DME, ventilator or wound care needs, and funding
• Lead patient and family education regarding goals of care, prognosis, and post-acute options, including palliative and hospice referrals

Quality, Compliance, and Reporting

• Ensure compliance with CMS Conditions of Participation, Joint Commission or other accrediting body standards, and state regulations
• Monitor key metrics: average length of stay, readmission and interrupted-stay rates, denial rates, discharge disposition, and avoidable days
• Prepare and present regular reports to leadership and participate in QAPI and utilization review committees
• Audit documentation for accuracy, timeliness, and medical necessity
• Ensure adherence to patient rights, HIPAA, and ethical standards

Collaboration and Community Relations

• Serve as liaison with referring acute care hospitals, payers, post-acute providers, and community agencies
• Support marketing and clinical liaison teams in evaluating appropriate referrals
• Participating in physician advisor and interdisciplinary rounds

Performance Measures (Examples):

• Average length of stay within target range and compliant with the LTCH 25-day threshold
• Timely completion of authorizations and concurrent reviews
• Denial overturn rate and reduction in avoidable days
• Discharge disposition and readmission targets
• Staff engagement, retention, and competency completion