Case Manager

Reporting Relationships: Case Managers report to the Supervisor of Family Services

Position Summary: Case Managers are responsible for providing advocacy, referrals, counseling and crisis intervention services to families to enable the family return to independent living.

Nature and Scope: This position challenges one to provide high quality social services assistance to clients who may be in crisis and/or resistant to being helped. The Case Manager must be able to evaluate each client’s strengths and weaknesses and with the client, develop a service plan that will best serve their needs. With some clients, the Case Manager works to stabilize the family unit, addressing substance abuse, management skills, and housing.

Principal Duties and Responsibilities:

Under the general supervision of the Supervisor of Family Services, Case Managers are expected to perform the following principal duties and responsibilities.

• Responsible for: Individual, family and group crisis intervention, advocacy and referral.

• Interviews clients to evaluate and individualized their immediate needs and gather background information for development of a psycho-social assessment and referrals.

• Provide ongoing psycho-social assessment and evaluation as a basis for developing appropriate referrals, treatment planning, and other interventions.

• Provide specific, ongoing information, counseling and advocacy services to effect appropriate referrals.

• Develop mutually realized goals for clients to enable improved independent living.

• Serves as liaison to appropriate support service agencies and programs (Health facilities, Department of Education, etc.)

• Maintain up-to-date confidential records on clients.

• Develops community-based and/or knowledge in a particular case management specialty, (housing, employment, OMH, DOH, DOE, etc.)

• Complete bi-weekly reports.

• Conduct work related functions with staff, clients and others, in a professional manner.

• Comply with AAPCI policies and procedures.

• Maintain professional growth and responsibilities.

• Perform other related duties as may be requested.