Case Manager
- Compensation
- Not disclosed
- Location
- US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Not specified
- Posted
Must have
- Background in federal law enforcement (e.g., CBP, ICE, FBI, U.S. Marshals, DEA, Secret Service, or equivalent)
- Experience conducting field interviews, home visits, or investigations involving vulnerable populations
- Strong written and verbal communication skills; ability to document findings clearly and accurately
- Demonstrated ability to exercise sound judgment in unstructured, field-based environments
- Familiarity with federal privacy, records management, and information security standards
- Valid driver's license and ability to travel extensively within assigned region
Nice to have
- Bilingual (Spanish/English or other language pairs) strongly preferred - all interactions must be in the family's language
- Prior experience working with child welfare agencies, DHS, or federal contractor programs
- Current or transferable federal background investigation (Public Trust or higher) - significantly accelerates onboarding
- Experience with government reporting systems or contractor compliance environments
Full description
Case ManagerChild Safety Verification Program | Field-Based / NationwideOrganization: Coastal International Security Program: Child Safety Verification Program
Location: Field-Based / Nationwide Compensation: $200 per case
Citizenship: U.S. Citizens Clearance: Federal Background Investigation Required
ROLE OVERVIEW
The Case Manager is the law-enforcement anchor of a two-person field team conducting in-person safety and wellness checks on unaccompanied children released to sponsors across the United States. Working alongside a Case Officer, the Case Manager leads field interactions, ensures protocol compliance, and is responsible for the safe, professional execution of each assigned case. This is a mission-critical, high-volume role requiring composure, discretion, and the ability to operate independently in diverse communities.
KEY RESPONSIBILITIES
- Lead two-person field team in conducting in-person child safety and wellness verification visits
- Apply federal law enforcement background and judgment to navigate sensitive field situations safely and professionally
- Document case outcomes accurately and submit reports within required timeframes
- Coordinate with Case Officer to ensure all interactions are conducted in the family's primary language
- Adhere strictly to program Standards of Conduct - no gifts, no personal contact, no legal advice to participants
- Report any adverse information, conduct violations, or safety concerns to supervisors within 24 hours
- Participate in all required training, certifications, and annual refresher courses
- Maintain confidentiality of all case data, participant information, and program materials
- Verify UAC school enrollment status and confirm attendance per applicable state requirements
- Inform UAC and sponsor of legal obligations including immigration court dates, ERO reporting requirements, and release conditions
- Confirm UAC address and provide verified mailing address to ERO within 48 hours of case receipt
- Enter standardized data fields into ICE systems of record including name, A-number, address, safety status, and school enrollment
- Report serious health or safety events to the Contracting Officer's Representative within 1 hour of occurrence
- Obtain verbal consent from adult participants before proceeding with any site visit or wellness check; document refusals and escalate per program protocol