Case Manager, Highbridge Overlook

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

PROGRAM(S): Highbridge Overlook Supportive Housing Program will target and provide 40 units of NY/ NY III congregate care housing to chronically homeless (SPMI) population A: 40 units for individuals with a serious mental health illness who either reside in a shelter operated by NYC Department of Homeless Services or who are designated as street homeless. Units are in the Bronx.

Position: Case ManagerReports To: Program DirectorLocation: Bronx, NY 10452What Does the Case Manager Do:

• Maintain professional relationships with clients and compliance with HIPAA regulations.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Review all documentation establishing tenants' eligibility for program and make file copies.
• Create and maintain tenant files.
• Conduct initial intake and assessment of tenants and tenants' families' needs and periodic re-assessments.
• In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short-term and long-term tenant goals.
• Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside CAMBA.
• Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and in moving toward self-sufficiency.
• Conduct group sessions and/or workshops to assist tenants with independent living skills.
• Recommend and implement strategies to persuade tenants to participate more fully in this process.
• Monitor tenants' progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and document via progress notes.
• Participate in case conferences.
• Follow-up with tenants and with referral organizations regarding tenant contact and progress with referral organization.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of building).
• May act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• May schedule appointments for tenant with referral organizations.
• May escort tenants to appointments (educational, medical, social service, etc.)
• May assist tenants in completing applications for benefits and entitlements, and may process applications on tenants' behalf.
• May follow-up with tenants for a period of time after successful completion of their primary goals to assure tenant stability.
• May evaluate actual living conditions of tenants through home visits.
• May prepare marketing materials for the program.
• May prescreen tenants over the telephone for eligibility and may schedule intake appointments.
• May input tenant data and tenant progress information into automated database.
• Tasks may be modified, expanded and/or assigned over time.

Education, Licenses and/or Certifications Required:

• Bachelor’s degree (B.A.) and/or equivalent experience.

Minimum Experiences and Skills Required:

• Experience working with the Seriously and Persistently Mentally Ill (SPMI) population, and/or equivalent experience.

Pre and/or Post Employment Requirements:

• Must be fingerprinted and obtain “Criminal History Check “(CHC) with Justice Center for the Protection of Vulnerable People with Special Needs Ability to maintain fingerprint clearance throughout the duration o employment.
• As a Mandated Reporter, you must immediately report suspected incidents/cases abuse and neglect to the Vulnerable Persons Central Register (VPCR) Hotline at 1-855-373-2122 and complete a CAMBA Incident Report
• Flexible hours may be needed occasionally to provide shift coverage until 8 pm.

Compensation: $50,192.00 anually

Status: Full-time
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.