Case Manager - Housing Supportive Services

About Housing Supportive Services

Our Housing Supportive Services program is dedicated to helping individuals facing chronic homelessness, homelessness, or those at risk of experiencing long-term homelessness. We provide tailored, client-centered support for individuals dealing with complex social and mental health challenges. The program is designed to foster housing stability through a strengths-based, person-centered model, respecting each individual’s lived experience, especially their history of homelessness. Service plans are collaboratively developed with tenants, focusing on their strengths, needs, and goals. By embracing a collaborative and empowering approach, we aim to promote independence, stability, and well-being for each individual.

Position Summary

The Case Manager plays a central role in supporting individuals experiencing homelessness or housing instability. This position is responsible for coordinating services, developing individualized service plans, and providing direct support to promote housing retention, health, and overall well-being. The Case Manager works closely with a multidisciplinary team to ensure wraparound services are responsive to clients’ evolving needs, and is often the primary point of contact for participants navigating housing, health, and social service systems.

Essential Duties and Responsibilities

The following are core responsibilities of the Compliance Manager, though this list is not exhaustive:

Service Coordination & Case Management:

• Manage a caseload of clients by providing regular, ongoing support and coordination of services.

• Develop, monitor, and update individualized service plans in collaboration with clients and team members.

• Assist clients in accessing public benefits, health services, transportation, and other community resources.

• Support clients in developing independent living skills, including budgeting, self-care, and navigating systems of care.

• Maintain regular, proactive communication with clients through home visits, phone calls, and field-based outreach.

• Maintain accurate, timely, and HIPAA-compliant documentation in electronic health records and case files.

Housing Stability Support

• Assist clients in obtaining and maintaining housing by supporting move-in coordination, landlord communication, and lease education.

• Provide housing retention services through ongoing support, crisis intervention, and landlord mediation as needed.

• Conduct home visits and safety checks in accordance with program guidelines and client needs.

Collaboration & Communication

• Collaborate with internal team members (clinicians, peer specialists, property management) to provide holistic care.