Case Manager III

Case Manager 3Position Summary

Case Manager 3 should maintain a complete understanding of all applicable Program policies, requirements, and procedures and review all cases within the guidelines established. They may assist with or lead day-to-day program management activities, which may include processing, monitoring, tracking and reporting applications within a functional area with little or no direct supervision. Case Manager 3 may specialize in specific subjects within the functional area.

Responsibilities

• Manage a complex caseload of disaster recovery and housing assistance applicants.

• Conduct applicant intake, eligibility reviews, and case assessments.

• Verify ownership, occupancy, income, and other program eligibility requirements.

• Analyze and resolve complex case issues, documentation deficiencies, and funding conflicts.

• Calculate and validate grant awards and assistance determinations.

• Maintain accurate case records and ensure compliance with program regulations.

• Coordinate with applicants, stakeholders, and program partners to facilitate case resolution.

• Prepare closing documentation and support grant execution activities.

• Monitor case progress and communicate application status updates.

• Identify and address barriers impacting applicant participation or disbursement.

• Document case activity and maintain complete electronic case files.

• Support quality assurance efforts and provide guidance on program requirements.

Minimum Qualifications

• A four year Bachelor's degree from an accredited university. Three years of relevant experience may substitute for the degree.

• At least three years of experience relevant to the functional area and/or experience providing specialized advisory service, which may include construction, financial, housing, and/or related industry knowledge. Experience with CDBG housing and/or FEMA hazard mitigation and similar programs/projects is preferred.

• Must manage at least six Case Managers levels 1 or 2.

• Knowledge, skills, and abilities necessary to perform the job function with little to no supervision, while remaining acutely aware of timelines, meeting deadlines, and performance measures.

• Ability to acquire a working knowledge of applicable rules and regulations and the ability to provide technical assistance for the Program.

• Excellent written and oral communication skills, strong analytical skills, ability to work independently, and effective interpersonal skills.