City Net
Case Manager (Shelter Housing Retention Specialist)
- Compensation
- $23–$29 / hr
- Location
- Murrieta, CA, USA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Not specified
- Posted
Must have
- Upbeat passion for ending homelessness
- Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers need to be at least 21 years old, must have a valid drivers’ license, and be approved to drive a City
- Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
- Empathetic, self-motivated, flexible, dynamic
- Experience cultivating and maintaining productive, professional relationships with various stakeholders required
- Understanding of the importance of quality and timely data collection and reporting
- Excellent professional boundaries
- Professional verbal and written communication skills
- Strong interpersonal, analytical, and time management skills
- Effective and professional networking and relationship management skills
- Ability to work independently and as part of a team
- Proficiency in PCs and Microsoft Office Suite
- Ability to accomplish goals and produce valuable results with minimal supervision
- Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
- Ability to work well with people from diverse backgrounds with varying degrees of experience
- This position may involve variable scheduling including early mornings, late evenings, and weekends.
- Frequently moves about inside the office, in the field (both indoors and outdoors), or at meetings/events to access people, file cabinets, office machinery, etc.
- Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)
Nice to have
- Spanish Fluency
- Case management experience with City Net’s target populations (people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violen
- Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry
- Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field
Full description
Position Overview
The Housing Retention Specialist is responsible for supporting individuals and families who are transitioning from homelessness into permanent housing. This position focuses on maintaining housing opportunities, promoting long-term housing stability, and providing intensive case management services to ensure successful tenancy outcomes.
The Housing Retention Specialist serves as a key resource for clients by developing individualized housing stability plans, connecting participants to community resources, enhancing self-sufficiency, and intervening early to prevent housing crises that could lead to eviction or a return to homelessness. The position requires strong collaboration with landlords, property managers, community partners, and social service agencies to preserve housing opportunities and support positive client outcomes.
Key Responsibilities
Client Needs Assessment
- Meet with clients over multiple interactions to help them prioritize and obtain the housing and supportive services available to them, with the patience and understanding that it takes an average of 8-10 contact attempts before a client begins to trust the CM and voluntarily engage in case management services.
Housing Placement
- Help clients find and access housing programs
- Complete housing applications
- Create and execute a long-term housing plan
Linkage to Supportive Services
- Screen clients for eligibility and provide referrals to appropriate services
- Find resources using 2-1-1 and other community resources approved by the team supervisor
- Complete a “warm handoff’ or other coordination assistance with partner agencies
Advocacy
- Call, email, provide verification of homelessness, or offer other communication to partner agencies to help clients access resources
- Offer to accompany clients to appointments if the client has difficulty navigating services or representing their needs
- Develop and maintain positive professional relationships with various stakeholders to help clients achieve their goals and maintain City Net’s positive reputation in the community.
Data Collection
- Thoroughly, accurately, consistently, and timely gather and document various types of data…
- To better understand client needs o To accurately assess client eligibility for community resources-to share with funders and stakeholders to improve the county’s service landscape
- To enter into the Homeless Management Information System (HMIS) and the county’s Coordinated Entry System (CES)
- Follow all Coordinated Entry System protocols and organizational procedures