Case Manager - SSVF RRH Case Manager

Department: Supportive Services for Veteran Families

Job Title: SSVF RRH Housing Case Manager

Reports to: SSVF Program Manager

The Organization:

Homeward Bound is the leading nonprofit organization in Buncombe County focused on preventing and ending homelessness using the best practice Prioritizing Home. We work collaboratively with community partners and have a proven track record of helping individuals and families achieve housing stability. Since 2006, Homeward Bound has moved more than 2,700+ people off the streets, out of cars, camps, and shelters and into permanent housing.

Overview: Homeward Bound’s Supportive Services for Veteran Families (SSVF) Program provides short-term (6-9 months) or longer term (up to four years) financial assistance for housing and case management support to veterans and their families experiencing homelessness in Buncombe County. The program’s temporary financial assistance assists with move-in costs and can also provide short-term rental and/or utility assistance. If appropriate, case managers will enroll client’s in shallow subsidies which provides longer term financial assistance and case management. The program offers resources and services that are tailored to the unique needs of the household. The Case Manager is a source of support and guidance. Case Managers are trained to assist individuals with identifying barriers to housing stability and engage in goal planning that aims to link individuals to the resources and skills that they need in order to achieve long-term housing stability. Case Managers should feel comfortable working with a variety of traditional housing barriers such as mental illness and substance abuse disorders, and have strong administrative skills and documentation standards. Most importantly, we are looking for individuals that have a passion for the work and compassion for all people experiencing homelessness in our community, no exceptions.

Schedule and compensation: This is a full time, non-exempt position with hourly $24.15 compensation.

Education/Experience Requirements:

-
Bachelors of Social Work or related degree, graduate degree or comparable experience.

-
Prior experience with homeless population or populations with high clinical needs

Responsibilities:

-
Work with each client to develop and/or strengthen their goal plan according to individual goals and objectives

-
Maintain contact with all housing clients on a scheduled basis, appropriate to their particular status and needs

-
Ensure that all client interactions are person-centered, goal-focused and reflect each client’s housing stability plan

-
Build professional relationships with clients, providers, and community partners

-
Provide clients training in the areas of personal hygiene, accessing community resources, medical adherence, household management or other needs as outlined in the client’s goal plan

-
Exercise patience, understanding, and concern for each client’s well-being, safety, development, and enjoyment of life

-
Provide transportation to clients when required

-
Make referrals to supportive services in our community as appropriate and support each client in navigating this process

-
Facilitate and assist with client move-in process

-
Facilitate and assist with moving-out clients and cleaning units

-
Must be able to lift 50lbs

-
Be an effective mediator and advocate for all housing clients

-
Effectively use compliance tools and ensure observance of all data standards and record-keeping as required the grant requirements and Homeward Bound

-
Document all client interaction and maintain accurate paperwork/reports

-
Perform annual re-certifications and inspections for each client and accurately update files as necessary

-
Attend weekly case management meetings and other specified meetings and trainings as required.

-
Communicate effectively in oral and written forms with clients, their families, their significant others, coworkers, supervisors, other service agencies and the community

-
Operate proficiently a personal computer, software, fax machine, printer, and copier

** This job description does not list all of your job duties. Occasionally, your supervisor might request that you perform other reasonable duties in order to most effectively work towards Homeward Bound’s mission of ending homelessness.

Our values:

-
We believe in the absolute value and worth of every single human being.

-
We believe that housing is a basic human right, integral to self-worth and dignity.

-
We believe that homelessness is a solvable problem.

Mission: To prevent and end homelessness in our community through permanent housing and support.

Homeward Bound bases its human resource decisions on objective criteria without regard to any characteristic or condition protected by law. We are committed to a workplace that offers equal opportunity without discrimination based on race, color, national origin, citizenship, sex, pregnancy, sexual orientation, gender identity or expression, age, religion, disability, genetic information/medical history, military/veteran status, marital status, familial status, LGBTQIA status, or any characteristic or condition protected by law, but not specifically mentioned here.

Full Time Benefits Offered:

Benefits begin the first of the month following 30 days of employment.

• Medical: 100% employer-paid MedCost plan, including 100% mental health & lab coverage
• MercyMe Urgent Care: Employer-paid family membership (up to 4)
• Dental: 100% employer-paid Delta Dental
• Vision: Community Eye Care
• 15 Paid Holidays
• Vacation: 4 weeks paid vacation in your first year, increasing with tenure
• Sick Leave: 96 hours annually with unlimited rollover
• Life & Long-Term Disability: 100% employer-paid
• 401(k): Contribute from Day 1; employer match after 1 year

• Short-Term Disability, Accident & Critical Care coverage available

• Hybrid Work: 1 remote day per week
• Company-provided cell phone
• Medical & Dependent Care FSA
• YMCA membership discount
• YMCA Market: Locally sourced groceries subsidized 50% by Homeward Bound

• BenefitMe employee shopping program• BeneMoney loans up to $5,000 after 1 year• Employer-paid CPR/AED/First Aid certification 2026 Mployer Top Employee Benefits Award Recipient