positivecare1
Case Manager – Veteran Services (Atlanta)
- Compensation
- Not disclosed
- Location
- Atlanta, GA, us
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Not specified
- Posted
Skills
Must have
- High school diploma or GED required with at least 7 years case management experience; Associate’s or Bachelor’s degree preferred in Social Work, Human Services, Psychology, Public Health, Counseling,
- Minimum of 2–4 years of experience in case management, social services, housing programs, healthcare, behavioral health, or nonprofit services preferred.
- Experience working with vulnerable populations preferred.
- Strong organizational, documentation, and communication skills.
- Ability to manage multiple cases and priorities effectively.
- Basic computer proficiency including Microsoft Office and case management systems.
- Ability to conduct field-based, office-based, virtual, and community-based case management services.
- Valid driver’s license, reliable transportation, and ability to travel locally for client visits and community meetings may be required.
Nice to have
- Experience with HMIS, CaseWorthy, ClientTrack, or similar systems.
- Knowledge of housing stabilization, veteran services, Medicaid programs, or community-based supportive services.
- Experience working with individuals experiencing homelessness, disabilities, behavioral health challenges, or economic instability.
- Experience conducting home visits, field visits, and virtual case management services preferred.
- Bilingual abilities are a plus.
Full description
Position Summary
The Case Manager provides comprehensive case management, resource coordination, client advocacy, and supportive services across all organizational programs and service areas. The Case Manager works with individuals and families, housing stabilization, veteran services, supportive services, and other community-based programs operated by the organization.
This position is responsible for assessing client needs, developing individualized service plans, coordinating resources, monitoring progress, and supporting clients in achieving stability, self-sufficiency, and overall wellness through a combination of in-person, phone, virtual, office-based, and field-based case management services.
Essential Duties and Responsibilities
Client Assessment & Service Planning
- Conduct client assessments, screenings, and intake interviews.
- Develop individualized service plans based on identified client needs and goals.
- Conduct weekly or bi-weekly in-person case management visits with clients as required by program guidelines, individualized service plans, or supervisory direction.
- Maintain regular client engagement through phone calls, virtual appointments, wellness checks, and follow-up contacts between scheduled in-person visits.
- Monitor client progress, address barriers to stability, and adjust service coordination efforts based on ongoing client needs and participation.
- Provide crisis intervention and problem-solving support when needed.
- Support housing stabilization, healthcare access, employment readiness, transportation, and other supportive service needs.
Resource Coordination & Advocacy
- Connect clients to community resources, benefits, and supportive services.
- Coordinate referrals with healthcare providers, housing agencies, behavioral health providers, workforce programs, and community partners.
- Advocate for clients to ensure access to appropriate services and support systems.
- Assist clients with completing applications, obtaining documentation, and navigating systems of care.
Documentation & Compliance
- Maintain accurate and timely case notes, assessments, service plans, and program documentation.
- Document all in-person, phone, virtual, and field-based case management interactions in accordance with organizational policies and program requirements.
- Ensure client files meet organizational, grant, and regulatory compliance requirements.
- Enter and manage data in case management systems, HMIS, or related databases.
- Assist with program reporting, audits, and quality assurance activities.
Program & Community Support