Case Manager - WHRC

Salary: $53,000 per year

Catholic Charities is seeking a Case Manager in the Weinberg Housing and Resource Center. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services. The work schedule Tuesday-Saturday 9 AM - 5 PM.

The Weinberg Housing and Resource Center (WHRC) houses individuals faced with challenges including mental health and substance use issues. Individuals present on a frequent basis with crisis needs related to trauma, mental health, addiction, and housing.

JOB DUTIES & RESPONSIBILITIES:

• Assesses participant and household needs at intake and service closure using the Arizona Self-Sufficiency Matrix, documents findings accurately, and uses results to guide individualized service planning.

• Develops Individualized Service Plans (ISPs) collaboratively with participants, establishes measurable self-sufficiency goals and timelines, and monitors progress through completion.

• Maintains required participant contact and conducts home or community visits as applicable to assess progress, address barriers, and sustain engagement with the ISP.

• Applies Motivational Interviewing, strength-based coaching, and Trauma-Informed Care principles to promote safety, trust, resilience, and participant-led progress toward identified outcomes.

• Connects participants with eligible benefits, internal programs, and community resources; supports application and referral processes; and follows up to confirm access and resolve service gaps.

• Advocates for individuals, families, and children with service providers and community partners to secure appropriate support and advance participant goals.

• Maintains complete, accurate, and timely case files and Service Point records, safeguarding data integrity and meeting documentation and reporting requirements.

• Collects, analyzes, and reports required program data; identifies trends, risks, and participant outcomes; and keeps supervisors informed to support accountable program decisions.

• Collaborates with staff, volunteers, and program partners to coordinate services, engage participants, and align support with individual goals and program expectations.

• Participates in required meetings, trainings, and program events, maintains current knowledge of available services, and applies learning to strengthen service quality and participant outcomes.

• Performs other duties as assigned.

Program Specific Duties: Weinburg Housing Resources Center: A low-barrier emergency shelter designed to meet the needs of chronically homeless adults over the age of 18-years old in Baltimore City.

• Supports housing placement outcomes for a minimum of four participants each month and documents progress toward the required target.

• Participates in monthly meetings with the Mayor’s Office of Homeless Services (MOHS) to review participant status and verify chronic homelessness history.

• Completes Coordinated Access applications in HMIS for assigned participants within 31 days of shelter entry to support timely housing eligibility and referral.

• Completes annual HMIS assessments for all participants on the assigned caseload to maintain current eligibility and service information.

• Updates each participant’s vulnerability index score quarterly to strengthen eligibility for housing opportunities through Coordinated Access.

• Updates participants’ homelessness history, services, and income information monthly to maintain accurate case records and inform housing planning.

• Collaborates with the Housing Specialist and Crisis Prevention Coordinator to address barriers, secure resources, and advance independent-living and wellness goals.

• Documents at least two compliant HMIS case notes each month for every participant on the assigned caseload.

• Maintains eligibility to drive for Agency business, including being at least 21 years old, having at least two years of driving experience, holding a valid unrestricted license issued by the state of residence, and maintaining no more than three points on the driving record.

Education & Experience Requirements: Case Manager

• Bachelor’s degree in Human Services, Social Work, or a related field that provides relevant preparation for case management responsibilities.

• Two years of progressively responsible experience in case management, social services, crisis intervention, community-based services, or a closely related area.

• Demonstrated knowledge of case management and crisis intervention practices, including the ability to apply them effectively to complex client needs and service situations.

• An equivalent combination of relevant education, training, certification, and experience that demonstrates the knowledge and ability to perform the essential functions of the position may be considered.

Required Skills & Abilities:

• Demonstrates patience and composure when working with others, fostering positive relationships.

• Exhibits exceptional relational and customer service skills, building strong connections and providing top tier service.

• Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.

• Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.

• Displays excellent organizational skills and attention to detail, ensuring accuracy and efficiency.

• Utilizes effective conflict resolution skills to address issues and maintain a positive environment.

• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Physical Requirements & Work Environment:

• No remote or hybrid work availability based on core and essential functions of the position.

• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.

• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.

• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.

• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.

• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.

• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision

• Vacation/sick/holiday pay

• 403(b) Retirement Plan with a discretionary employer contribution

• Tuition Advancement

• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer