Cash Equities Middle Office - Client Service Manager

As a manager for APAC Cash Client Service Middle, you will part of the team comprises of business-aligned support teams for the sales activities in Asia across Single Stocks, Program Trading, and Electronic Client Solutions.

Job summary:

The business covers global flows for Asian clients. Trade Support team manage the market risk activity supporting Agency as well as GAT trading while the Client Services team is responsible for supporting client activity from an operational perspective and maintaining stringent controls in daily sales activities. The team comprises of client services representatives who support a range of transactional support, client relationship management, and controls. Products coverage are Derivatives, Cash equity, convertible bonds, stock borrow and loan, depositary receipts and etc.

Responsibilities:

• Serve as first point of contact for clients on all operational issues including allocation, pre-match, settlement and post settlement events and Front office trading and Sales queries.

• Support Asia clients trading global markets.

• Reconciles front office, middle office and back office systems to ensure data capture accuracy and completeness.

• Ensures all transactions are correctly captured in booking systems, risk management and downstream systems and escalate issues for any urgent matters or assistance

• Produces time sensitive reports with actionable data to Front Office, Middle Office or Back Office for break resolutions and detailed business control metrics to management on a daily basis

• Liaise with client onboarding and reference data team to setup accounts internally and trade support team to identify and fix exceptions.

• Ensure the Sales and Trading are in compliance with rules and regulations in various local jurisdictions.

• Continuously participate in projects involving; new product rollout, new system implementation, process improvements, etc.

• Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness

Required qualifications, capabilities, and skills:

• 3 years of working experience in Trade Support with 2 years of experience in Cash Equity / Derivatives Trade Support

• Knowledge of Equities, Bonds, and Equity Swap products and relevant process flows is necessary

• In-depth experience with equity products and global markets, including rules and regulations familiarity preferred

• Understand the key elements of other infrastructure groups (i.e. Finance, Market risk, Credit risk, Operational risk, Legal, Collateral etc.) and recognize the impact of the actions of the Trade support team on these areas

• Excellent communication skills; fluency in English required. Individual should have been in a role that required daily and extensive communication directly with FO Sales & Marketing groups

• Attention to details and sense of ownership

• Great team player able to work in a pressurized and changing environment

• Possess strong analytical and numerical skills

• Strong problem-solving, control, and project management skills

Preferred qualifications, capabilities, and skills

• Derivatives Regulatory knowledge is a plus, i.e. Dodd Frank, EMIR

• Strong technical skills, especially in Excel and VBA is a plus