Cashier

Under the immediate supervision of the Manager of A/R Operations and oversight of Lead Cashier, is responsible for the assigned duties relating to posting and reconciliation of patient accounts, in accordance with established policies and procedures.

Credit Balances:

• Review daily credit balances from receipt report and adjust any errors

• Review daily credit balances and write-up refund requests for patient refunds

• Review daily credit balances for insurance refunds, write-up refund request and send to billers for review and final processing

• Works with billers on correspondence involving recoupments and refunds by insurance carriers

Payment Posting:

• Responsible for posting remittance advice containing cash, contractual and reasons for non-payment

• Performs accurate and efficient posting of all payments to patient accounts, including zero payments

• Performs accurate and efficient posting of all contractual allowances and other various allowances to patient accounts determined by established policy and procedure

• Identifies and posts reasons for denied claims or non-payment to patient accounts

Reconciliation :

• Responsible for the reconciliation of daily electronic payments and insurance payments

• Responsible for the reconciliation of patient payments

• Responsible for reconciling credit card payments posted

• Daily/Weekly/Monthly reconciliation of EFT's waiting EOB's Responsible for daily bank deposit

Other cashier duties:

• Files any paper EOB's and other correspondence as necessary

• Work with Finance on any reconciling issues with credit cards, GL, etc…

• Researches and rectifies any patient issues with the incorrect posting of checks or cash

• Retrieve bank statements and 835 files from various websites and clearinghouse

Organizational Expectations

• Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift

• HIPAA: facilitates to maintain patient confidentiality

• Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect

• Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.

• Safety: Practices workplace safety daily

Employee Engagement

• Actively participates in all hospital Service Excellence initiatives and trainings

• Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes

• Completes all required annual education on or before the due date

Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.

Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers

• Ability to effectively manage considerable mental stress

• Ability to express or exchange ideas by means of the spoken word

• Ability to receive detailed information through oral communication

• Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner

• Familiarity with computer and other business machines

Qualifications:

Experience: Prior experience with medical cashier/posting functions with high mathematical aptitude preferred