Category Manager - Mobility/Transit - Travel/Hospitality

Key Responsibilities:1. Category Strategy and Growth:

• Define and execute the category strategy for mobility, transit, and tourism with clear goals, priorities, and KPIs in collaboration with product, marketing, and business teams.

• Identify high-potential segments across transit and mobility (first-mile/last-mile connectivity, intercity bus/rail integrators, local transit options) alongside tourism segments (homestays, rural and heritage tourism, craft and culinary experiences, pilgrimage and wellness travel).

• Build the category roadmap around seasonality, commuting patterns, regional demand, festivals, and travel trends.

• Align category operations with broader business objectives of growth, network adoption, profitability, and customer satisfaction.

2. Supply Onboarding and Partner Management:

• Onboard and nurture a diverse supply base: transit operators, mobility service providers, homestay owners, tour operators, local guides, experience hosts, artisans, and tourism-linked sellers.

• Build strong relationships with mobility aggregators, transport operators, travel suppliers, and logistics partners to ensure service reliability, availability, and cost efficiency.

• Set and monitor service standards, cancellation/refund policies, and compliance requirements, including transport permits, local licenses, and safety norms.

• Handhold small transit operators, experience hosts, and first-time digital sellers through onboarding, catalogue creation, and platform best practices.

3. Booking, Transit and Order Lifecycle Operations:

• Monitor the full lifecycle from route search, booking, ticket issuance, and service delivery to post-trip feedback to ensure a smooth end-to-end customer experience.

• Track and resolve operational issues such as schedule disruptions, cancellations, no-shows, overbooking, service quality complaints, refunds, and physical product deliveries.

• Work with operations teams to streamline fulfillment for mobility bookings and tourism-linked retail products.

• Identify and implement process improvements to reduce operational costs and maximize booking efficiency.

4. Pricing, Inventory and Demand Management:

• Use demand forecasting to manage inventory, seat/stay availability, and peak/off-peak capacity across daily transit and travel seasons.

• Develop dynamic pricing strategies, bundled offers, and multi-modal travel packages (e.g., Transit Pass + Stay + Experience + Local Products) to improve conversion and basket value.

• Work with marketing on customer acquisition campaigns, transit usage incentives, destination-led promotions, and seasonal travel offers.