Center Operations Manager (Ain Shams)
- Compensation
- Not disclosed
- Location
- Cairo, Egypt
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Operations
- Posted
Skills
Must have
- - B.S. degree in the medical field and health-related science (Examples includes but not limited to; Medicine, pharmacy, dentistry, sciences, nursing, etc.).
- - Minimum 5 years of relevant experience.
- - Previous supervisory/ people management experience is essential.
- - Experience in a GxP regulated environment and Quality standards.
- - Post-Graduate Certification in Quality Assurance, preferrable.
- Computing skills :
- - Proficiency in all Microsoft Office applications.
- Personal skills :
- - Leadership.
- - People management skills.
- - Emotional intelligence.
- - Assertiveness & decision-making ability.
- - Resourcefulness and proactivity.
- - Strong communication skills.
- - Critical thinking and problem solving.
- - Teamwork and collaboration.
- - Professionalism and strong work ethic.
- - Excellent customer service.
- - Organized and able to manage time effectively.
- - Analytical. - Interpersonal skills.
- - Ability to work within a highly regulated, labor intensive, fast paced medical environment.
- Languages:
- Excellent written and spoken English and Arabic.
Full description
Job objective :
The Center Operations Manager (OM) has the overall accountability on the technical operations within the Donation Center (DC) that include the full donation process from registration to post-donation follow up thus; he is responsible to ensure that all daily operations run in accordance with the relevant policies and procedures through the implementation of competent quality control measures & staff training program, ensure the donor safety and satisfaction, optimize the whole operations related to the DC including financial, marketing, administrative, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls as well as achieving centers KPIs and targets in coordination with the Center Manager.
Key responsibility :People Management & development
- Manage a team of Donor Center Technicians, Phlebotomists, Plasma processors, Training coordinator and supervise other center employees as delegated from CM or Plasma Operations & Medical Director.
- Establish a work environment that foster operational excellence.
- Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
- Provide regular feedback and coaching for his\her employees.
- Manage employees to the highest standards of ethics and integrity.
- Develop & retain talents, through regular meetings, goal check-ins, development plans, etc. - Administer regular check-ins and year-end performance review & development plans, etc.
- Assist in management of the recruiting process for direct reports.
- Support and conduct teams trainings for direct reports.
- Leading the periodic operational meetings.
-Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.
- Provide periodic reports to CM & Plasma Operations and Medical Director about the operations performance, identified gaps and enhancement plans.
Operations management :
- Supervise the donation operations within the center.
- Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans.
- Monitor net yields and implement improvement plans.
- Perform analysis of related data to promote efficient operations.
- Proactive operational processes enhancement and risk management.
- Resolve related facility issues and manage inquiries for facility information. - Provide leadership to ensure donor retention with high customer service levels.