CENTRE MANAGER

JOB DESCRIPTION Centre Manager

Sales and Marketing

• Plans sales activities to generate new businesses

• Handle new enquiries follow-up execution of sales

• Identify areas for more service revenue

• Conduct renewals / expansion of current clients

• Regular contact with brokers

• Locate areas for marketing exposure P&L responsibility

• Manage the commercial side of the business to deliver targeted turnover and profit in the area.

• Delivers the profit and revenue targeted in the business plan for the centre

• Ensures that pricing guidelines are set and in place

• Generate sales volume by driving awareness of revenue targets and by measuring and communicating results

• Achieves EBITDA by focusing on increase of revenue and optimisation of variable costs Operations

• Management of day-to-day operations tasks and activities

• Supervise Front Desks work on new clients move-in / clients check out

• Ensure all charges are appropriately accounted and recorded in the system

• Check and approve weekly Purchase Orders

• Ensure Centre Standards are observed and maintained (Cleanliness, Equipment, SOPs)

• Check and Approve all Centre inventories

• Actively communicate and achieve the 5S Housekeeping Standards of the Company

• Furniture, Equipment, Pantry Supplies/Wares, Office Supplies

• Ensure SOPs are strictly and consistently followed to resolve all customer issues within 24 hours

• Proactively respond to customer demands and competitor innovation in customer service

• Contribute to the development of products and services according to customer/market trends Finance-related Tasks

• Daily bank balance

• Final approval on batch sheets / invoices to clients

• Handle all invoice queries

• Bad-debt management

• Approval of Petty Cash / reimbursements

• Approval of Creditors Report