[CES] Director, Program Management (Head of Rider Operation) (L7-I/II)_Internal

본 공고는 재직 임직원을 대상으로 하는 사내 공모 전용입니다. (임직원 추천은 Link로 진행)

This posting is exclusively for internal employees. (Employee referrals are submitted via the Link)

지원 시에는 반드시 첨부된 ‘사내 공모 지원서 양식’을 작성한 후, 쿠팡 이메일 계정으로 접수해 주시기 바랍니다.

To apply, please complete the attached ‘Internal Transfer Request Form’ and submit it via your Coupang email address.

• 사내 공모 정책: [Link]

• Internal Transfer Policy: [Link]Company Introduction - Coupang

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Company Introduction - CES

CES (Coupang Eats Services) manages dedicated delivery partner operations and service teams that support customers, store owners, and delivery partners.

We wow our customers by delivering what they want, when and where they want it. We also provide OSS (One-Stop Service) to help our restaurant partners connect with hungry customers by solving all types of problems related to our EDP (Eats Delivery Partners).

If you are interested in redefining the future of food delivery, join us. With Coupang’s innovative technology, Coupang Eats Services will continue to offer delicious food to customers, empower local businesses, and generate new ways for delivery partners to earn, work, and live.

Role Overview

The Director II, Program Management within the Business & Operations organization at Coupang Eats Services (CES) will lead the Operational Excellence team and drive end-to-end delivery operations strategy and execution. This role is responsible for optimizing operations, managing supply chain performance, enhancing customer experience, and leading key operational processes across the organization. Leveraging strong analytical capabilities and a customer-centric mindset, the Director will maximize operational efficiency and drive superior customer satisfaction.