Change Management Senior Manager - Communications, Media & Technology - San Francisco/San Jose

Job Description

This position is focused on delivering Change Management services for our clients within the Communications, Media & Technology industry. Change Management is focused on helping clients successfully plan for and manage change in an environment that is global, multi-polar, multi-cultural, cross-generational, and virtual - and changing at an accelerating pace. This is achieved using methods-based, data-driven, tailored solutions to increase the pace, certainty, and sustainability of successful organizational change.

The scope of this Offering Group covers the entire lifecycle of a change program and includes the following core offerings.

Journey Management - Bringing proven change management architectures and best practices to help clients navigate increasingly complex change journeys.

Change Enablement - Enabling clients to manage their organizational change efforts, such as the transition to outsourcing, system and process-driven change, and large-scale business transformation, among others.

Organization Change Capability - Helping clients achieve sustainable performance improvements within their organizations through building greater capability for change within their workforces and teams.

Responsibilities

• Understand client's organization and change management issues, explain the factors involved and shape organizational solutions to deliver value to the client
• Additional responsibilities in at least one of the following change management offering areas:

Change Strategy

• Application of the change architectures, models, and frameworks used to execute global, multi-polar, multi-workforce, cross-generational, or multi-cultural, complex change successfully.
• Assist client executives communicate frameworks, cultural norms, and stakeholder engagement practices

Organization Change Enablement

• Approach Change Management as a "Science" instead of an "Art" by using data-driven and predictable methodology
• Utilize methods, estimators, and frameworks that integrate tightly with the broader project
• Drive stakeholder engagement, leadership alignment, impact analysis, learning/training, communications, business readiness, deployment, and adoption measurement
• Help re-align the organization, its people, and their actions with critical business imperatives and specific objectives
• Assist with the workforce transition from internally managed operations to outsourced operations

• Identify opportunities to provide or create additional client value
• Develop trusted relationships with key clients or internal customers