Check In

About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

Position : CHECK IN

Department : FRONT OFFICE

Reports To : HOSPITALITY MANAGER / FRONT OFFICE TEAM LEAD / ASSISTANT HOSPITALITY MANAGER

Supervises : NOT APPLICABLE
(Responsible For)

Purpose and Scope of Position:

The Front Office Check-In Associates primary responsibility is to capture or look up Guest Membership information so the Guest can be added to Waitlist Manager. Check-In will place one member of the party onto Waitlist Manager or assign them to a bay depending on whether the venue is on a wait or not.

Main Duties:

(Job Related Duties)

To provide outstanding Guest service with hospitality while quickly moving Guests into their bays to improve bay turn times and reduce wait times
To greet Guests with a Wide Open Welcome
To capture or verify Guest information
To capture Guest bay location or club preferences
To identify and respond to Guests with special needs
To identify and react to the presence of Platinum Members
To quote accurate wait times
Add Guest to Waitlist Manager to either
Assign Guests directly to a bay.
Assign Guests to the waitlist and give an accurate wait estimate in order to set expectations and explain the texting procedure
Once placed on the wait list, the Associate at Check-In will make suggestions to help the Guest enjoy the venue amenities while they wait
To answer Guest questions.
To perform all tasks in a fast and efficient manner to keep lines short.
To work closely with Senior Hosts / Hostess to ensure all stations in the bay and lobby are covered.
Check-in Associates should be able to work multiple positions across the front desk area if needed.
To assist in closing and opening duties.
To be aware and demonstrate Topgolf Mission, Vision and Core Values. Will be responsible to apply the 4 Service Targets throughout serving internal and external customers.

• Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

• Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

• IT Security Awareness:

Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
Attend Information Security Awareness sessions conducted by the wasl IT Department.
All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

• Levels of Authority:

Prepared by: Operations Manager

Approved by: Director of Operations

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.