The Peabody Memphis
Chez Philippe (Fine Dining) Server PM
- Compensation
- Not disclosed
- Location
- Memphis, TN, USA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Hospitality
- Posted
Must have
- Minimum of 18 years of age to serve alcoholic beverages.
- 1-2 years experience as a fine dining Server.
- Fluency in English, both verbal and written.
- Provide legible communication.
- Compute basic arithmetic.
- Knowledge of various food service styles (i.e., French service, Russian Service, Butler style service).
- Ability to:
Nice to have
- High school graduate or equivalent vocational training certificate.
- Previous experience as a fine dining Captain.
- Certification of previous training in liquor, wine and food service.
- Fluency in a second language, preferably French or Spanish.
- Certification in CPR.
- Ability to input and access information in the property management system/computers.
- Previous guest relations training.
Full description
REPORTS TO: Chez Philippe Restaurant Manager.
SUPERVISES: N/A.
WORK ENVIRONMENT:
Specialty Restaurant, Kitchen/Stewarding service areas.
Job involves working:
- under variable temperature conditions (or extreme heat or cold).
- under variable noise levels.
- indoors.
- around chemicals.
KEY RELATIONSHIPS:
Internal: Staff in Restaurant, Beverage, Kitchen/Stewarding, Housekeeping and Front Desk.
External: Hotel Guests and Visitors.
ESSENTIAL JOB FUNCTIONS
- Must be certified in ServeSafe® food handling.
- Must be certified in TIPS alcohol awareness training within 60 days of employment.
- Must be certified in TRAC training and compliance.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Standards are in compliance with AAA, Mobil, and Preferred.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate and maintain awareness of guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction. Utilize Critical Moments of Service, if applicable.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
- Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of POS and manual systems.
- Complete opening side duties as assigned:
-
- Check quality and amount of all restaurant stock and supplies using checklist.