Chief Claims Officer

Company Details

What makes Admiral Insurance Group ADMIRABLE.

Since 1974, Admiral Insurance Group has been supporting business innovation and market growth through our wholesale-dedicated excess and surplus (E&S) lines of commercial insurance. We specialize in underwriting difficult-to-place moderate to high-risk commercial businesses that require creative solutions, outside of the box thinking, entrepreneurial spirit and astute business knowledge. As a member of the W. R. Berkley Corporation, a Fortune 500® Company and one of the nation’s premier commercial lines property casualty insurance providers, we have the resources, support and industry data to provide exceptional service and exciting solutions for our clients and partners.

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See what it’s like to work in Admiral’s Claims department.

The Company is an equal employment opportunity employer.

Responsibilities

The Chief Claims Officer (CCO) is a critical member of the Senior Leadership Team, accountable for developing and executing the enterprise-wide claims strategy and driving exceptional performance across claims operations, customer service, compliance, litigation management, and overall loss cost leadership. This executive provides forward-looking strategic guidance, ensures disciplined operational execution, and builds a high-performing claims organization that advances the company’s financial strength, reputation, and long‑term growth. Central to the position is an Executive who will embrace and lead through a culture of collaboration and creativity.

Strategic Leadership & Enterprise Alignment

• Lead the development, refinement, and execution of a comprehensive claims strategy aligned with enterprise objectives, partnering closely with the President and various departments leaders including Underwriting, Actuary, and Finance.

• Evaluate existing strategies and operating models to identify opportunities for modernization, operational efficiency, and improved claim outcomes.

• Serve as an advisor to the Senior Leadership Team on emerging loss trends, regulatory developments, market shifts, and strategic implications for the business.

Operational Excellence & Claims Performance

• Ensure timely, fair, and consistent claims handling through disciplined adherence to internal claims best practices.

• Oversee the establishment and maintenance of appropriate and timely claim reserves, reinforcing the importance of reserve accuracy in supporting rate adequacy and financial performance.

• Lead the development and continuous enhancement of claims programs, performance metrics, operational frameworks, and compliance controls.

• Champion the effective use of predictive analytics, technology, and automation to advance decision quality, improve operational efficiency, and reduce loss costs.