Chief Digital Officer (CDO) Role Summary
- Compensation
- Not disclosed
- Location
- Kingston, Jamaica
- Work setup
- Remote
- Seniority
- C level
- Employment
- Not specified
- Experience
- 20+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor's degree in Business, Technology, or related field (MBA preferred)
- 15–20+ years of experience in digital transformation, product, or technology leadership
- Proven track record of leading large-scale digital initiatives
- Strong understanding of customer experience, digital channels, and analytics
- Experience across industries such as banking, insurance, telecom, or e-commerce
- Key Competencies
- Strategic thinking and innovation mindset
- Strong customer-centric approach
- Data-driven decision-making
- Leadership and stakeholder management
- Digital and technology fluency
Full description
Job Title: Chief Digital Officer (CDO)
Role Summary
The Chief Digital Officer leads the organization's digital transformation agenda, driving innovation, customer-centric digital experiences, and data-driven growth. This role is responsible for integrating digital technologies across the business to enhance operational efficiency, revenue generation, and competitive advantage.
Key Responsibilities
- Digital Strategy & Transformation
Define and execute enterprise-wide digital strategy aligned with business goals
Lead digital transformation initiatives across customer journeys and operations
Identify opportunities for innovation, automation, and new digital business models
- Customer Experience & Digital Channels
Oversee digital customer touchpoints (web, mobile, portals, apps)
Enhance customer experience through personalization and seamless journeys
Drive digital acquisition, engagement, and retention strategies
- Data, Analytics & AI
Establish data-driven decision-making frameworks
Leverage analytics, AI, and automation to improve business outcomes
Partner with technology and data teams to build scalable data platforms
- Digital Products & Innovation
Lead development of digital products, platforms, and services
Drive agile product development and rapid experimentation
Explore emerging technologies (AI, IoT, embedded solutions, etc.)
- Revenue Growth & Business Models
Identify and scale digital revenue streams and monetization strategies
Optimize digital sales funnels and conversion rates
Support e-commerce, digital partnerships, and ecosystem growth
- Cross-Functional Leadership
Collaborate with CIO, CTO, CMO, and business leaders
Act as a bridge between business, technology, and customer experience
Drive cultural change toward digital-first mindset
- Governance & Risk
Ensure digital initiatives comply with regulatory, security, and privacy standards
Establish digital governance frameworks and KPIs
Monitor performance, ROI, and risk exposure
Qualifications & Experience
Bachelor's degree in Business, Technology, or related field (MBA preferred)