Chief of Staff - D2C Skincare

Chief of Staff to the COO for a D2C skincare brand

Role : Chief of Staff to the COO

High Impact Talent is seeking an exceptional Chief of Staff to the COO. This pivotal role is ideal for Mumbai-based professionals with 4-15 years of experience, specifically those with a strong background in strategy consulting followed by significant operational leadership roles in a post-consulting capacity. We are particularly interested in candidates who have demonstrated impact within the D2C sector. Please apply only if you meet these criteria and are currently based in Mumbai.

Company Overview :

High Impact Talent is a rapidly growing direct-to-consumer (D2C) brand at the forefront of the skincare and wellness industry. We craft high-quality, innovative products designed to meet the evolving needs of our discerning customer base. Operating primarily through our e-commerce platform and strategic online channels, we are dedicated to delivering an unparalleled customer experience from product discovery to delivery, continuously expanding our reach and product portfolio in a competitive market.

Role Overview :

As the Chief of Staff to the COO, you will serve as a critical extension of the COO's office, driving strategic initiatives and ensuring operational excellence across the organization. This role involves a dynamic blend of strategic planning, project management, and analytical problem-solving, working closely with the COO and senior leadership across operations, supply chain, marketing, and product development teams. You will be instrumental in translating strategic vision into actionable plans, optimizing processes, and fostering cross-functional collaboration to enhance efficiency and accelerate the brand's growth and market leadership within the D2C skincare and wellness space. Your impact will directly contribute to streamlining our operational backbone, enabling faster execution, and ultimately elevating the customer experience.

Key Responsibilities :

• Drive strategic initiatives by partnering with the COO to define, prioritize, and execute key operational and growth strategies, ensuring alignment with overall business objectives.

• Optimize operational efficiency across the value chain, including supply chain, logistics, inventory management, and customer service, identifying bottlenecks and implementing scalable solutions.

• Lead and manage critical cross-functional projects, from conception to completion, coordinating resources and stakeholders to ensure timely and successful delivery of outcomes.

• Provide data-driven insights and analysis to the COO, preparing comprehensive reports and presentations that inform strategic decisions and track performance against key operational metrics.

• Facilitate effective communication and collaboration between the COO's office and various departments, ensuring clear understanding of priorities and fostering a cohesive working environment.

• Act as a trusted advisor and thought partner to the COO, anticipating challenges, conducting research, and proposing innovative solutions to complex business problems.

Required Skillset :

• Exceptional analytical and problem-solving capabilities, with a proven track record of breaking down complex issues and developing practical, data-backed solutions.

• Deep understanding of D2C business models, operational processes, and supply chain dynamics within the consumer goods or retail sector.

• Strong project management acumen, capable of leading multiple initiatives concurrently and driving them to successful completion with diverse teams.

• Superior communication and presentation skills, adept at articulating complex ideas clearly and concisely to senior leadership and cross-functional teams.

• Demonstrated ability to influence stakeholders at all levels, build strong relationships, and drive consensus in a fast-paced, dynamic environment.

• High degree of discretion, integrity, and emotional intelligence, essential for operating within a senior leadership context.

• A relevant Master's degree, preferably an MBA from a top-tier institution, complementing a strong academic and professional background.

• Ability to thrive in a high-growth, entrepreneurial setting, demonstrating adaptability and resilience in navigating evolving priorities.