At least five years of progressively responsible experience in nonprofit management, organizational strategy, operations, project management, or a related field.
Demonstrated success leading cross-functional initiatives and translating strategy into measurable plans, systems, and results.
Strong judgment and the ability to synthesize complex information, identify risks, clarify decisions, and move work forward in a changing environment.
Excellent written and verbal communication, facilitation, relationship-building, and conflict-navigation skills.
Experience supporting organizational performance, change management, people systems, internal communications, and executive or board-facing work.
High level of discretion, organization, initiative, emotional intelligence, and follow-through.
Demonstrated commitment to racial equity, restorative justice, and community-centered leadership.
Bachelor's degree or equivalent combination of relevant education and experience; advanced degree in nonprofit management, public administration, organizational development, or a related field preferr
Full description
The Chief of Staff is a strategic partner to the Executive Director and the organizational lead for translating strategy into coordinated execution. The position integrates planning, performance, people operations, internal communications, and cross-functional problem-solving so RRB operates with clarity, accountability, and a restorative approach. The Chief of Staff maintains the organization-wide workplan and decision rhythm, supports leadership and board readiness, identifies risks and dependencies, and helps managers turn commitments into measurable results.
About Restorative Response Baltimore (RRB)
Restorative Response Baltimore is a nonprofit organization dedicated to promoting restorative justice practices that transform conflict, repair harm, and strengthen relationships in communities. Through community conferencing, circle processes, and professional development programs, we support people of all ages in creating accountable, healing-centered approaches to justice.
Reports to: Executive Director
Location: Baltimore, MD (Hybrid/On-site)
Employment Type: Full-Time, Exempt (40Hrs/Week)
Salary Range: $65,000-$75,000, commensurate with experience
Maintain the integrated annual workplan, organizational scorecard, cross-functional milestones, risk register, and decision log.
Coordinate monthly operating reviews, quarterly organizational reviews, the midyear reset, and year-end learning and planning processes.
Synthesize program, finance, fundraising, people, partnership, and operational information into a clear performance picture for the Executive Director and leadership team.
Identify missed milestones, capacity constraints, and cross-team dependencies early; coordinate recovery plans with clear owners and deadlines.
Leadership Operations & Executive Support
Serve as a trusted advisor to the Executive Director on organizational priorities, decisions, high-level initiatives, and emerging risks.
Design and facilitate effective leadership meetings and retreats; prepare agendas and briefing materials and ensure decisions and actions are documented and completed.
Clarify roles, decision rights, handoffs, and escalation pathways across program, operations, and administrative teams.
Prepare concise organizational updates, reports, and briefing materials for leadership, funders, partners, and the Board of Directors.
Cross-Functional Project & Change Management
Lead special projects and organization-wide initiatives from planning through implementation, evaluation, and handoff.
Coordinate the integration of strategy, budget, staffing, program plans, fundraising priorities, and operating capacity.
Develop practical project plans, timelines, accountability tools, and communication plans; adjust sequencing when conditions change.
Resolve barriers through timely consultation, clear decisions, restorative accountability, and documented follow-through.
People Systems, Culture & Internal Communications
Partner with the Executive Director, managers, HR, and Operations to strengthen onboarding, policies, supervision practices, professional development, and performance management.
Maintain the staff performance calendar and support managers in setting expectations, documenting progress, addressing barriers, and completing review cycles.
Develop clear, timely internal communications that help staff understand decisions, priorities, responsibilities, and organizational changes.
Promote an equitable, inclusive, healthy, and restorative workplace culture grounded in transparency, accountability, dignity, and learning.
Monitor workload, staffing coverage, role clarity, communication, and culture risks; coordinate responsive action with appropriate leaders.
Board, Partner & Organizational Readiness
Coordinate with the Executive Director and Executive Assistant to align board calendars, materials, decisions, and organizational follow-through.
Support funder, public-agency, and community-partner commitments by tracking dependencies, deliverables, reporting needs, and internal owners.
Coordinate annual and multiyear planning, including FYE28 strategy, budget, staffing, program, policy, and launch readiness.
Maintain organized, accessible records for organizational plans, decisions, risks, policies, performance cycles, and major initiatives.
Measures of Success
Monthly scorecards and operating reviews are timely, accurate, decision-oriented, and followed by documented action.
Quarterly reviews, midyear adjustments, and year-end planning are completed with clear decisions, owners, deadlines, and evidence.
Cross-functional milestones and special projects are delivered reliably, with risks and dependencies surfaced early.
Leadership meetings produce stronger alignment and higher action-item closure.
Onboarding, performance, policy, and communication systems are clear, equitable, and consistently used.
Qualifications
At least five years of progressively responsible experience in nonprofit management, organizational strategy, operations, project management, or a related field.
Demonstrated success leading cross-functional initiatives and translating strategy into measurable plans, systems, and results.
Strong judgment and the ability to synthesize complex information, identify risks, clarify decisions, and move work forward in a changing environment.
Excellent written and verbal communication, facilitation, relationship-building, and conflict-navigation skills.
Experience supporting organizational performance, change management, people systems, internal communications, and executive or board-facing work.
High level of discretion, organization, initiative, emotional intelligence, and follow-through.
Demonstrated commitment to racial equity, restorative justice, and community-centered leadership.
Bachelor's degree or equivalent combination of relevant education and experience; advanced degree in nonprofit management, public administration, organizational development, or a related field preferred.
30/60/90-Day Onboarding and Performance Plan
The new hire will follow a 30/60/90-day onboarding and performance plan designed to build knowledge, independence, and accountability over the first three months.
First 30 Days: Learn RRB's restorative model, strategy, programs, systems, and internal processes. Meet leadership and staff; review organizational priorities, workplans, reporting calendars, and decision pathways. Identify coordination gaps and initial priorities with the Executive Director.
By 60 Days: Independently coordinate recurring leadership operations with minimal support, including meeting preparation, action tracking, internal communications, and cross-functional milestones. Maintain the integrated workplan, organizational scorecard, and risk and decision logs.
By 90 Days: Confidently manage organization-wide planning and follow-through with limited supervision, coordinating leadership and board readiness, performance reviews, and special projects. Present progress, unresolved risks, and a next-quarter execution plan to the Executive Director.
Work Schedule & Environment
This full-time, Baltimore-based role combines hybrid and on-site work. The Executive Director coordinates scheduling and remote-work arrangements based on organizational needs. In-person work includes leadership and staff meetings, planning sessions, board support, and cross-functional initiatives, as applicable. Specific hours and any evening, weekend, or local travel expectations will be clarified during hiring.
Compensation & Benefits
Salary range: $65,000-$75,000, commensurate with experience.
Benefits include health insurance, paid time off, professional development opportunities, and a flexible, mission-driven work environment.
Equal Employment Opportunity
RRB is an equal opportunity employer committed to an inclusive, equitable workplace. Employment decisions are based on job-related qualifications without unlawful discrimination based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, marital status, or any other status protected by applicable law.
Job Description Disclaimer
This description summarizes the role and is not an exhaustive list of duties. Other related duties may be assigned as organizational needs evolve, consistent with applicable law and reasonable accommodation obligations. It does not create an employment contract or guarantee employment for a specific term.