Chief Operating Officer

Job Description:Role & Responsibilities:1. Delivery Leadership & Execution Excellence:

• Own end-to-end project delivery ensuring timelines, scope, quality, and margin targets are achieved.

• Drive structured execution through PMO governance and standardized operational frameworks.

• Establish and continuously improve a Quality Management System (QMS) aligned with global standards.

• Improve delivery predictability, operational efficiency, and execution consistency.

• Optimize delivery economics through cost control, resource utilization, and deployment efficiency.

2. Operational Scaling & Delivery Architecture:

• Build scalable operational models to support growth across industries and geographies.

• Transition delivery models from customized execution to repeatable, scalable deployments.

• Ensure strong implementation readiness, resource alignment, and delivery consistency.

3. Vendor & Field Operations Management:

• Lead vendor performance management across hardware, data operations, annotation, and deployment partners.

• Establish robust vendor governance frameworks and performance scorecards.

• Drive field service excellence through strong SLAs, rapid issue resolution, and customer-focused support operations.

4. Scope & Governance Management:

• Own project scope governance and change management processes.

• Control scope creep and protect delivery profitability.

• Implement structured workflows for milestone management and change requests.

5. Operational Performance & Metrics:

• Build a strong data-driven operational culture through dashboards and performance tracking.

• Drive visibility across delivery timelines, operational efficiency, margins, resource utilization, and customer satisfaction.

• Lead operational reviews.

Key Skills Required:

• Strategic Execution & Systems Thinking

• Operations Leadership & Process Excellence

• Vendor Negotiation & Supply Chain Optimization

• Change Management & Cross-Functional Leadership

• Financial Acumen (Margin Control & Resource Optimization)

• PMO Governance & Delivery Management

• Quality Management Systems (QMS)

• Data-Driven Decision Making & Operational Analytics

Technology Exposure:

Experience with tools/platforms such as:

• ClickUp / Enterprise PMO Platforms

• Power BI / Looker / MIS Dashboards

• ERP / CRM Systems

Success Metrics (KPIs):

The successful candidate will be measured on:

• On-Time Delivery Performance

• Milestone Adherence Across Projects & Support Services

• Margin Protection & Scope Governance

• Reduction in Delivery Cycle Time

• Vendor Performance & SLA Compliance

• Operational Efficiency & Delivery Scalability

• Customer Satisfaction & Operational Visibility

Leadership Competencies:

We are looking for leaders who demonstrate:

• Accountability

• Innovation

• Customer Centricity

• Collaboration

• Strong Leadership & Execution Ownership