Chief Operations Officer

Job Purpose:

Under the direction of the CEO, the Chief Operating Officer (“COO”) functions in a team and mission-based setting to provide administrative oversight, expertise, and leadership to ensure the delivery of exceptional Clinic Operations, HR, Facilities and IT performance, as well as safety, and regulatory compliance. Leads day-to-day organizational operations providing coordination and supervision of services to support high-functioning self-directed teams. Participate in development and implementation of operating policies and procedures. Audits current procedures to monitor and improve efficiency and quality improvement of operations. Acts as a resource for other health center services and team members to collaborate and coordinate functions. The COO is a member of the Executive Team, engaged in defining the overall business strategy and direction of the organization while supporting Waterfall Clinic and its mission. In a dyad relationship with the CMO, they will partner to ensure that all service lines are providing outstanding patient care as well as meeting the financial goals of Waterfall Community Health.

Supervisory Duties/Responsibilities:

• Provides servant leadership to all Clinic Administrative, Facilities, IT and Human Resources staff.
• Assist direct reports with utilizing best practice models to meet organizational needs.
• Regularly monitor and ensure direct reports are making progress toward any required certifications.
• Appraise performance of direct reports to ensure quality service and technical expertise of staff.
• Oversees training for direct reports identifying training needs and providing mentorship.
• Responsible for 340B compliance and program effectiveness.

Duties/Responsibilities:

• Adheres to the spirit of Waterfall Community Health Center (“WCHC”) to remove barriers to care and our mission statement while performing assigned duties.
• Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
• Facilitate alignment between improvement initiatives and the organization’s strategic plan; directs the day-to-day execution of the strategies and tactics necessary to successfully improve the outcomes and results of the organization.
• Responsible for maintaining the Facilities and IT system-wide quality.
• Manage and support the effectiveness and efficiency of daily operations across all sites, through workflow improvements, fostering coordination and communication between teams.
• Ensure that assigned employees have adequate equipment, supplies, and training to complete assigned tasks in an efficient, safe, and cost-effective manner.
• Plan, orient and assign work to personnel that supports goals and objectives in accordance with WCHC policies and procedures.
• Assist with annual reports such as, but not limited to; UDS, CCO Metrics, FTCA, PCPCH, etc.
• Work closely with all teams for improvement on key performance indicators, design processes for new initiatives and services, and collaborate with Oregon Health Authority (“OHA”), Oregon Primary Care Association (“OPCA”), and other targets identified by WCHC leadership.
• Audits, reviews, creates, and ensures Clinic, Facilities, IT, and Human Resources operational policies and procedures are compliant, up to date and reflective of current best practices.
• Serves as an internal advisor to administration, Human Resources, staff, and providers in the area of regulatory compliance, process improvement, performance monitoring, and patient, staff and facilities safety.
• Focuses on better healthcare value and quality, including the improvement of clinical outcomes, patient experience, patient safety, costs, revenue, productivity, efficiency, employer and provider satisfaction, and process reliability.
• Collaborates with Chief Quality Officer to implement and support Quality Improvement activities.
• Serve as a member of the Senior Leadership Team and serves as an information resource to the Chief Executive Officer and Board of Directors.
• Attends and participates in Board of Director meetings, strategic planning, other Senior Leadership meetings, including department and other staff meetings.
• Provide financial stewardship of the assigned departments and ensure proper controls are in place to reduce financial risks.
• the Human Resources Department to ensure appropriate staffing of assigned departments. Human Resources Department to ensure appropriate staffing of assigned departments.
• Develops detailed understanding of organizational operations at each location and collaboratively participates with leadership to optimize operations from both a revenue and cost quality and risk management perspective.