Chubb Life Global Office: Head of Portfolio Governance & Control

Reporting to the Chief Information Officer of Chubb Life, the Head of IT Portfolio plays a pivotal role in shaping and executing the company’s technology delivery agenda across all markets. This executive is responsible for driving the successful delivery of Chubb Life’s IT project and application portfolio, ensuring that all initiatives are strategically aligned with business objectives and global standards. In addition, the role will champion organizational change initiatives and drive the adoption of modern ways of working, ensuring that technology transformation is underpinned by cultural and behavioral change across Chubb Life. As a key member of the Life Technology leadership group, the role requires deep expertise in portfolio management, delivery governance, and stakeholder engagement within a complex, matrixed organization. The successful candidate will leverage their extensive experience and strong leadership capabilities to deliver tangible results, optimize resource utilization, and foster a culture of continuous improvement. In addition, the role demands exceptional influencing skills to ensure that all technology-related services and deliverables consistently meet the expectations of local, regional, and global stakeholders, supporting Chubb Life’s strategic business objectives in a rapidly evolving digital landscape.

Key Responsibilities:

• Portfolio Leadership: Oversee the global IT project and application portfolio, ensuring alignment with Chubb Life’s strategic objectives and business priorities. Drive the delivery of complex, multi-market programs—including digital transformation, agency, and integration projects—on time, within scope, and on budget.
• Digital & Integration Initiatives: Lead the modernization of legacy technologies and transformation towards digital and cloud capabilities, ensuring that digital, agency, and integration projects deliver material business benefits and enhance the technology ecosystem across all Chubb Life markets.
• Delivery Governance: Establish and enforce robust governance frameworks for project delivery, including standards, methodologies, and performance metrics. Lead annual and quarterly portfolio planning and review processes with executive leadership.
• Stakeholder Management: Partner with business, operations, and country leadership to ensure IT delivery meets market needs and supports business strategies. Act as the primary point of contact for portfolio delivery matters across Chubb Life, including digital, agency, and integration initiatives.
• Organizational Change Leadership: Lead and support organizational change management activities to ensure successful adoption of new technologies, processes, and ways of working. Partner with HR, business leaders, and change agents to embed change, address resistance, and foster a culture of innovation and agility. Stakeholder Management: Partner with business, operations, and country leadership to ensure IT delivery meets market needs and supports business strategies. Act as the primary point of contact for portfolio delivery matters across Chubb Life, including digital, agency, and integration initiatives.
• Federated Operating Model: Operate effectively within a federated, matrix organization, aligning market-specific strategies with global engineering standards. Collaborate and influence across blurred reporting lines to achieve delivery objectives in a multi-geography, multi-business line environment.
• Risk & Issue Management: Proactively identify, assess, and manage risks and issues related to portfolio delivery, ensuring timely mitigation and escalation as needed. Take ownership of technology-related risks, especially those impacting delivery timelines and quality.
• Continuous Improvement: Champion a culture of continuous improvement in delivery practices and ways of working, leveraging modern methodologies (e.g., Agile, DevOps), automation, and best practices to enhance speed, quality, and organizational agility. Champion the adoption of new mindsets, behaviors, and working practices that support digital transformation and organizational agility.
• Reporting & Communication: Provide transparent, accurate reporting on portfolio status, risks, and outcomes to senior leadership and stakeholders.

Core Competencies:

• Technical Acumen: a strong technology foundation to ensure you positively guide technical discussions and solution design to optimize business capabilities and customer services.
• Strategic Focus: Incorporates a long-term perspective on the Chubb Life Group and the markets in which it operates into, both planning and execution.
• Business Acumen: ability to apply technical expertise, specific knowledge and judgment to business issues to help improve Chubb Life.
• Ownership: Takes full accountability for achieving (or failing to achieve) desired results.
• Influence: Ability to operate within a matrix organization where reporting lines can be blurred requiring collaboration and influencing skills to get things done, even without formal authority.
• Execution: Effectively and efficiently uses personal initiative, managerial authority and organizational resources to deliver on commitments.
• Inclusive Team Leadership: Fosters high collaboration within own team and across the company and constantly acts and thinks “One Chubb”. Actively seeks to build a diverse team leveraging different capabilities.
• Leadership: Sets a good ethical example and is seen as the role model with upholding and modeling Chubb values, even in challenging situations, when making decisions and communicating to others.
• Competency: Strong portfolio and program management skills in complex, multi-geography environments.

• 15+ years’ experience in IT portfolio/program/project delivery in regulated industries (ideally financial services)
• 10 years in technology management or consultancy roles, with proven success in leading and delivering large scale change
• Extensive experience in life insurance or financial services preferred
• Regional/global experience, especially in APAC
• Tertiary qualifications in Engineering, Business, Finance, or equivalent experience
• Experience in leading large-scale organizational change and transformation programs
• Proven success in implementing new ways of working (e.g., Agile, DevOps, Lean) at scale