CI Tech Operations Engineer
- Compensation
- Not disclosed
- Location
- Bengaluru, Karnataka, India
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Operations
- Posted
Skills
Must have
- Technical & Analytical: Advanced Data Analytics skills and strong Technical knowledge to diagnose and identify system failure patterns.
- Execution & Delivery: Strong Project Management skills, proficiency working in a data driven environment, and a proven track record of Managing Tasks, Pursuing goals, and Producing Output.
- Communication: Excellent Coordination, Collaboration, and Communication skills to align cross-functional teams and manage stakeholder updates effectively.
Nice to have
- Interpersonal Dynamics: Ability to Establish rapport, Interact with people smoothly, and Provide insights.
- Adaptability & Composure: Flexibility in Embracing change, Inviting feedback, and Showing Composure during critical escalations.
- Stakeholder Management: Basic Negotiating Skills and the ability to Resolve Conflict when navigating competing priorities between teams.
- Domain Expansion: Familiarity or basic Networking Skills to support deeper technical troubleshooting.
Full description
Role: CI Tech Ops Engineer
Location: Bangalore
Reporting to: CI Tech Operations Manager
Team name: CI Operations
Vertical: CI Business
About the Team and the Role
Behind every Ather ride is a charger that just works. Ather Grid is India's widest two-wheeler fast-charging network, with 5,000+ fast chargers across 395+ cities and a growing footprint in Nepal and Sri Lanka. The CI Operations team keeps this network healthy and getting smarter.
As a CI Tech Ops Engineer, you will be the driving force behind the reliability of our network. You will monitor charger performance, act as the L2 level escalation support for field technicians, and dive deep into data to track system health across Public and Semi private chargers. If you are passionate about maintaining system health, crunching data to find failure trends, and ensuring a seamless charging experience for our customers, this is your seat.
Responsibilities
- Operational Monitoring & Troubleshooting: Monitor the charger performance, justify uptime percentages and other key metrics, and manage all related communication with stakeholders.
- Field Support & Escalations: Act as L2 level escalation support for field technicians and ensure the timely raising of breakdown and periodic maintenance tickets to the Field systems.
- Data & Analytics: Crunch data and develop ad-hoc dashboards to identify failure and usage trends.
- System Health: Identify system failure patterns, escalate appropriately, and take necessary corrective actions. Monitor Alpha and Beta systems and support observations on their performance.
- Customer Experience: Respond to and close customer escalations. Work closely with the Customer Service team to identify and address charging concerns.
- Cross-Functional Collaboration:
- Help the Customer Quality team use CI Issue logs to track the failure history of field systems.
- Support the Business team with ad-hoc updates regarding down systems.
- Work closely with CQ, PQ, Engineering, Field Ops, and Business teams to address ongoing challenges and ensure PAN charger uptime aligns with vertical-level goals.
- Team Engagement: Stay connected and up to date with changes in the CI team and the rest of the organization.
Experience and Qualifications:
- B.E./B.Tech in Electrical, Electronics with 2-4 years of experience in related job profiles.
Must Have Competencies
- Technical & Analytical: Advanced Data Analytics skills and strong Technical knowledge to diagnose and identify system failure patterns.