Cisco Telephony and Video Conferencing N2 Support Technician

About the role

Who are we?

At Experis, we are a company specialized in professional services and IT project management associated with our 3 practices: Business Transformation, Cloud & Infrastructure, and Enterprise Applications.

Currently, we combine our technological solutions with the most in-demand skills in the market. Additionally, we provide specialized training associated with the aforementioned service lines.

We have a workforce of more than 1,800 IT specialists in Spain and an international presence in 54 countries.

What are we looking for?

At Experis, we are looking for a Cisco Telephony and Videoconferencing N2 Support Technician (M/F/D) for an international infrastructure services project in the aerospace and defense sector, in an on-site modality in Getafe or Seville.

Profile we need

What you'll do

• Analyze and resolve level 2 incidents in telephony and videoconferencing platforms
• Technically investigate and resolve communications infrastructure problems
• Administer and provide operational support to Cisco Unified Communications environments
• Provide support to Cisco videoconferencing ecosystems and their room technologies
• Resolve interoperability problems in SIP and H.323 communications
• Manage and follow up on support cases with manufacturers
• Evaluate platform health and identify improvement opportunities
• Provide support for approved infrastructure evolution activities and technical implementations
• Prepare root cause analyses, technical reports, and updated operational documentation
• Generate reporting and service indicators in accordance with agreed SLAs

What we're looking for

• Minimum of 5 years of experience in Cisco Collaboration, Video, and Telephony environments
• Cisco Meeting Server (CMS), Cisco Expressway, B2B communications, and Mobile and Remote Access (MRA)
• Cisco Webex technologies and Cisco Room, SX, EQ, and Board Series devices
• Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Jabber, Cisco Session Border Services, and Cisco TelePresence
• SIP and H.323 protocols, video codecs, encryption technologies, licensing models, and digital certificates
• Systems administration and VMware environments
• CCNP Voice certification or equivalent experience
• B2 English level (interview and CV in English)
• Spanish, French, German, or British nationality (mandatory; dual nationality is accepted)
• NATO security clearance (HPS) mandatory, or eligibility for Defense security accreditation

What you'll get

• 23 vacation days